Warranty Administrator - #194130

Warranty Administrator Role & Purpose

The Warranty Administrator is a member of the Aftersales Team and will report to the Aftersales Manager. The Warranty Administrator will ensure the accurate and timely processing of Warranty claims.

At Snows…

Snows is a large, family run, automotive group based in the South and South-West of England. Our business differentiates itself from our competitors by delivering outstanding experiences for our customers, colleagues and manufacturer partners. Customer experience and colleague happiness is at the heart of our business, and we ensure that this focus is applied to everything that we do.

Responsibilities

• Ensure correct submission of warranty claims are made to manufacturer in a timely manner.

• Ensure that all jobs passed for warrant submissions are accurately invoiced and costed.

• Document all warranty, goodwill and recall work as per manufacturer’s requirements and Retailer policy.

• Provide advice on warranty claims to the Franchise team to ensure total customer satisfaction

• Utilise technical knowledge and understanding of warranty procedures to enable effective, economic, and correct application of manufacturer’s warranty systems.

• Ensure all clerical functions within the warranty department are carried out in accordance with Snows policy.

• Ensure Service Advisers and workshop staff complete relevant records accurately when a warranty situation occurs on a vehicle.

• Maintain records of warranty submissions, credits, and customer contributions towards goodwill claims.

• Assist the Aftersales Manager in obtaining a good and consistent warranty audit result.

• Assist with other administration duties when necessary.

Skills & Competencies

• Able to plan, organise self and meet agreed work deadlines.

• Able to assimilate numerate information quickly and provide considered responses.

• Strong work ethic and adaptable to change.

• Attention to detail and maintains good, accurate quality of work.

• Ability to work to tight deadlines to achieve the business needs.

• Able to react positively to organisational and market changes.

Essential & Desirable Skills & Qualifications Essential:

• Fluent written and spoken English.

• PC, Microsoft, web literate.

• Numerate

• Full, clean driving licence.

Desirable:

• Previous experience in the Motor trade.

Team Values

Honesty We provide open and honest guidance with all our Customers, both internal and external.

Integrity We act with integrity, trust, and responsibility in everything that we do.

Respect for People We are ambassadors for all our Customers in promoting good working practices.