Ward Clerk - Ward 2 SEU / SDEC - #140701

Job Overview

Our very busy department Ward 2 SEU and SDEC, provides high standard surgical and urology emergency treatment and you could be the welcoming face of our department.

You must be committed to excellence with a friendly, positive attitude, and be an active team member. The post holder will be level headed, able to remain calm under pressure, and be able to work on their own initiative with minimum supervision.

They will be required to work occasional additional hours to cover colleagues’ holiday and sickness, and to attend the required training for the post. Duties include reception, telephone work, filing, scanning, notes gathering and dealing face to face with patients and relatives and any other tasks requested.

Previous experience of working with the public is essential. You should have good PC skills, however full training on the hospital computer system will be provided.

We are looking for someone who is able to work flexible with main focus on Saturday and Sunday 08:00-16:00 and time to time holiday and sickness cover Monday - Friday (necessary details will be provided during the interview).

Main duties of the job

• Provide a reception service - handling initial enquiries, gathering basic information and taking initial action, within defined protocols, to assist in resolving any queries.
• Keep staff informed of admissions and discharges, and ensure queries from other members of staff and members of the public are dealt with appropriately, either in person or on the telephone.
• Answer calls in a polite manner, ensuring all relevant messages are relayed to the appropriate team
• Greet all visitors to the ward in a helpful and polite manner
• Maintain accurate admission, transfer and discharge information on EPIC system.
• Assist to improve patient experience questionnaire compliance.
• Enter patient details as required into the EPIC system
• Ordering supplies, ensuring there is adequate resources and reporting faulty equipment as per trust policy.
  
  

Working for our organisation

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.

Detailed Job Description And Main Responsibilities

Please see attached Job Description for further role information and the full list of responsibilities.

Person specification

Qualifications

Essential criteria

• Educated to GCSE or equivalent
  
  

Skills & Knowledge

Essential criteria

• Excellent communication skills (both verbal and written)
• Able to organise own workload with minimal supervision
• Good IT skills
• Excellent interpersonal skills
  
  

Desirable criteria

• Knowledge of hospital IT - EPIC
• Knowledge of Excel and Word
• Knowledge of infection control
  
  

Experience

Essential criteria

• Experience delivering customer care
• Clerical experience
  
  

Desirable criteria

• Previous experience in a healthcare environment
• Experience in dealing with the general public
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Apply online now