Visitor Operations Manager - #143397

The Historic Dockyard Chatham is seeking a skilled and motivated Visitor Operations Manager to oversee the daily delivery of visitor-facing services across our historic site. This role is central to ensuring a seamless and engaging experience for all visitors, while supporting the operational and commercial goals of the organisation.

You will lead the Visitor Experience Crew, managing performance, supporting wellbeing, and ensuring excellent customer service at every touchpoint, from front-of-house to galleries, historic ships, and events. Working closely with Duty Managers and senior leadership, you’ll take a hands-on approach to resolving issues, coordinating resources, and maintaining high standards across the site.

The role also involves overseeing training, rota planning, seasonal staff management, and supporting the delivery of public programmes and commercial activities such as filming. Health and safety is a key focus, with responsibility for implementing procedures, maintaining records, and acting as a trained First Aider on site.

This is a dynamic, people-focused position suited to someone with strong leadership experience in a busy, visitor-focused environment and a proactive, team-oriented approach.

Please click on the apply button to access and view the full job description and person specification.