Visiting Officer (Business Rates) - #194320

We have an opportunity within our Business Rates (NNDR) team for a full time Visiting Officer to undertake inspections of business premises within Swindon.

The successful candidate will be required to produce detailed reports relating to visits they have undertaken, and to gather & verify evidence. They will also need to have their own vehicle and clean driving licence and be able to effectively plan a route of their planned visits within the district. Mileage expenses will be reimbursed for business miles travelled.

The candidate will need to be confident in meeting new people and building strong relationships while gathering important data to assist the Local Council. They will also be responsible for maintaining key relationships with high profile businesses within Swindon, and the review of new builds within the area.

Key tasks and responsibilities:

• Conduct NNDR inspection visits and advice relating to all manner of discounts and exemptions.
• Support members of the public in completing applications\changes in relation to NNDR.
• Gather\verify evidence in conjunction with assessments.
• Hand deliver notification of recovery intention\outcomes to members of the businesses.
• Produce and deliver completion notices.
• Produce reports relating to the visits.
• Provide basic revenues processing duties.
• Ensure knowledge is kept up to speed in relation to Liberata and site policies.
• Assist in the preparation and processing of relief reviews.
• The post holder is required to take reasonable care of the health and safety of themselves and other persons who may be affected by their work, to comply with the Health and Safety Policy and to co-operate with Liberata on health and safety matters at all times.

Essential Skills and Attributes:

• Good planning and motivation skills
• Excellent verbal and written communication skills
• Familiar with use of technology
• Ability to work to pre-agreed targets
• Ability to work under your own direction
• Previous experience of inspection/visiting role useful, though not essential
• Access to vehicle and clean driving licence

Security vetting and checks:

All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).

• External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders).
• Internal candidates: An annual adverse finance check will be required.

If you do not meet these requirements, your offer may be withdrawn.

Liberata is one of the UK’s leading providers of business process outsourcing and support services for the public and commercial sectors.

Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.

Many of our services and solutions are available for procurement under various Government frameworks.