Veterinary Receptionist - #151629

We are looking for a friendly and organized individual to join our team at Downland Veterinary Group, working at our clinic in Bordon. As the face of our practice, you'll play a key role in creating a welcoming atmosphere for clients and supporting the smooth running of our clinics. You will work closely with our dedicated vet and nursing teams to ensure the highest level of service for both clients and their pets.

Key Responsibilities

• Greet clients and provide exceptional front-of-house service
• Handle incoming telephone calls and respond to client queries
• Process payments and manage insurance-related inquiries
• Respond to client emails professionally and efficiently
• Maintain the cleanliness and presentation of the reception and waiting areas
  
  

About Our Group

Join our dedicated team of veterinary professionals, comprising 52 nursing staff, 22 vets, and 30 support staff within our group across a number of busy clinics. We take pride in our commitment to continuous learning and development, with nursing certificate holders in areas such as medical nursing, feline nursing, emergency and critical care, surgical, and anaesthesia. As part of our team, you'll have the opportunity to collaborate with skilled colleagues and contribute to our culture of excellence and compassion.

Skills & Experience

• Excellent communication skills are essential
• Previous experience in client-facing roles is preferred but not required
• Ability to thrive in a fast-paced, busy environment
• A positive attitude and a strong commitment to providing top-tier patient and client care
  
  

Work pattern

This position is part time, 18.5 hours per week. The shift pattern is Wednesday 09:00-14:00, Thursday 13:30-18:30, and Friday 08:30-18:30.

In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care