UX Researcher - #144558

hackajob is collaborating with Dominos Pizza UK & Ireland to connect them with exceptional tech professionals for this role.

Purpose

To drive customer-centred insights that inform our product design and strategy. In this role, you will do qualitative and quantitative research efforts to deeply understand Dominos customers, uncovering needs and expectations, pain points, and identify opportunities for innovation and improvements.

You will work closely with our UX Designers and Product Managers to ensure our products meet the customers’ needs and deliver exceptional experiences.

You will develop studies which are tailored to the specific briefs, with lean turnaround times a key consideration to achieve the optimum impact on the digital landscape from the research undertaken.

Key Responsibilities/Job Tasks

• Design and execute end-to-end UX research projects, in line with the product roadmap and business requirements.
• Utilise a variety of research methods, such as interviews, surveys, usability testing, ethnographic studies, and analytics.
• Synthesise research findings into actionable insights and communicate them to stakeholders in lean compelling ways.
• Collaborate with cross-functional teams to integrate research insights into product development.
• Advocate for the customer by supporting product strategy and design decisions based on research findings.
• Work with the Product Design Lead to develop and refine the research frameworks, methodologies, and best practices.
  
  

PERSON SPECIFICATION

• Professional Qualification(s) A degree in a relevant UX Research field.
• Knowledge Background in psychology, human-computer interaction (HCI), cognitive science, anthropology, or a related field is a plus.
• Experience in UX research, human-centred design, or a related field.
• Strong knowledge of qualitative and quantitative research methodologies.
• Experience conducting research across the product development lifecycle, from discovery to post-launch evaluation.
• Ability to analyse and interpret complex data, translating findings into meaningful recommendations.
• A strong attention to detail will be an important skill.
• Excellent communication skills, with the ability to present research findings to stakeholders at all levels.
• Proficiency in research tools such as User Testing and Lookback, etc.
• Experience working in Agile or Lean UX environments.
• Familiarity with behavioural analytics tools like Google Analytics, Mix panel, or Hotjar.