User Researcher - #65769

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1.

We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.

We are looking to recruit an adaptable User Researcher who can work effectively in multidisciplinary, agile teams to deliver excellent results across GDS projects for Version 1’s customers in the public sector.

As a User researcher, you will plan, design and carry out research activities with users that help teams get a deep understanding of the end users. This research informs policy, proposition, service, content, and interaction design so that services work well for users and achieve policy intent.

Your portfolio will show your ability to understand users and design to meet their needs, work to relevant design standards, and effectively communicate your research findings.

Please note you may need to undergo Security Clearance for this role

User Research and Analysis

• You understand the diversity of users of services and know how to include all kinds of users in appropriate research activities to help teams deliver accessible services.
• You understand and have experience of a range of user research methods, choosing appropriate methods for different stages of the product life cycle and situations. 
• You can turn research data into clear findings that inform decisions and know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions.

Design thinking and evidence-based design.

• You have a strong understanding of design thinking. You can apply frameworks and approaches as appropriate to the circumstances of a project.
• You take an evidence-based approach to design. You seek to test your assumptions to ensure that your designs are the simplest feasible approach to solving problems for users.

Focus on users and their needs.

• You can undertake basic user research activity as appropriate to your design work. You can collaborate with user researchers to understand your users and their needs and to test your designs to ensure usability and accessibility.
• You can design to meet a wide range of user needs, explain design decisions in relation to user needs and explain the constraints on your designs.

Concepts and prototyping.

• You can appropriately evaluate concepts and prototypes and explain them to stakeholders and team members.
• You can select, apply and adapt appropriate design patterns, and participate in wider design community discussions and activities.

Consultancy skills.

• You have experience in communicating design processes and decisions effectively to gain the confidence of internal colleagues and customers.
• You can appropriately manage the stakeholders you encounter within your work, and know how to escalate issues and when to seek support in unblocking design work.

Agile working in multidisciplinary teams.

• You understand user-centred design practices and know how to align your work to agile workflows across all stages of the development lifecycle.
• You can work in an open, iterative and collaborative way in a multidisciplinary team.

Location: This role can be delivered in a hybrid nature from one of these offices Dublin, Belfast, Birmingham, Manchester, Edinburgh or London.

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.