Trainee Rent Collection Administrator - #192017

Advertising Salary:

£26,000 per annum

At Foxtons, one of the most important ways we support our landlords is by collecting rent and protecting their income. When payments are missed, our Rent Collection team steps in to resolve the situation and get things back on track.

As a Rent Collection Administrator, you’ll play a key role in making this happen. You’ll be the person landlords rely on to take action and keep them informed, giving them confidence that their investment is in safe hands. This is a great opportunity to build strong communication, negotiation, and problem-solving skills - all with the support of industry-leading training designed to help you succeed, even if you’re starting your career.

If you’re motivated, resilient, and keen to learn, this role will help you grow into an expert who can confidently handle challenging situations and deliver outstanding service.

What you’ll be doing:

• Reaching out to tenants (by phone, email, and text) when rent hasn’t been paid, understanding the situation and working towards a solution
• Following clear timelines to ensure all processes support potential legal action, if needed
• Supporting court cases when required by providing evidence relating to rent arrears
• Keeping landlords updated every step of the way until payments are resolved
• Explaining processes and next steps clearly, helping landlords understand their options

What you’ll get from us:

- Clear career progression based on your performance and potential - not just how long you’ve been here

- Industry-leading training to help you build confidence and develop valuable skills

- A supportive, team-focused environment where you can learn and grow

- Access to wellbeing support, including counselling, Mental Health First Aiders, and a coaching platform

- One paid volunteering day per year to support a cause you care about

- Enhanced parental policies and a pension scheme

- Inclusion networks and regular social events

Location: Worcester (WR4) – with great transport links and free on-site parking

Flexibility: One day working from home per week after your initial training period

About You

At Foxtons, our people are what set us apart. It’s their energy, expertise, and determination to get things done that make our customer service stand out. If you enjoy staying organised, love keeping things running smoothly, and want to make a real impact in your work, this could be the perfect place to start your career.

We’re looking for someone who is proactive, detail-focused, and confident in solving problems as they arise. You’ll be working with a variety of people-both internally and externally, so strong communication skills and the ability to adapt your approach across different platforms are key.

The good news? You don’t need any previous experience in the property industry. We’ll teach you everything you need to know through our industry-leading training and continuous development programmes. While experience in a customer-facing or professional environment can be helpful, it’s your attitude that really matters to us.

If you’re ambitious, driven, and ready to learn, we’ll give you all the tools, support, and opportunities you need to succeed and grow at Foxtons.

About Us

As the UK’s number 1 lettings agency,* our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.

* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level