Trainee Customer Service Advisor - #188089

Section
Customer Contact

Location
Town Hall

Salary
£25,185 to £28,142 per annum

Post Type
Part Time

Hours per Week
25

Contract Type
Fixed Term - 8 Months - Maternity Cover

Closing Date
23.59 hours BST on Sunday 21 June 2026

Reference
COIT04027

Trainee Customer Service Advisor
Fixed Term - Maternity Cover (8 months)
Part Time - 25 hours per week
Salary - £25,185 - £28,142 per annum

**As the Council is a Foundation Living Wage Employer, you will be paid at Foundation Living Wage as a minimum, currently £25,949 per annum pro rata**

Following a review of budget and service delivery within the Contact Centre, we are looking to recruit a Trainee Customer Service Advisor. The position is to cover maternity leave working 25 hours per week commencing 27th July 2026. The working pattern is Monday 9am-4.30pm, Wednesday 9am-2.30pm, Thursday 8.30am-2pm and Friday 9am- 4.30pm.

The Contact Centre team is a high performing one who deliver a range of services both face to face and over the telephone with an emphasis on resolving customer issues first time round. As the “face” of the council, the Contact Centre is crucial to the reputation of Preston City Council.

Duties include:

• To deal with members of the public by telephone, correspondence and face to face as required.
• To provide excellent service by establishing the needs of the customer and taking appropriate steps to meet those needs.
• To promote a positive image of the Council working as part of an integrated team

We are looking for enthusiastic, self-motivated people who can demonstrate an ability to deal directly with the public and work as a member of a team.

As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of employee benefits including a minimum of 25 days’ annual leave (plus Bank Holidays) pro rata, family friendly policies, access to an Employee Assistance Programme, Local Government Pension Scheme, AVC’s, life assurance scheme and a cycle to work scheme.

International Sponsorship - this role is not open to International Sponsorship.

Please note that evidence of relevant qualifications need to be seen at interview.