Temporary Customer Service Administrator - #35095

| TEMPORARY CUSTOMER SERVICE ADMINISTRATOR |

| WORKING HOURS: 9:00AM – 5:00PM / EVERYOTHER SATURDAY THROUGHOUT DECEMBER|

| LOCATION: NG15 NOTTINGHAM |

| STARTING ASAP |

| WORKING THROUGHOUT NOVEMBER AND DECEMBER |

This role will be temporary over the chrisrmas period however it may get extended into 2024.

Duties:

• To provide an efficient, friendly, helpful, and welcoming approach with every customer
• Support and contribute to a culture of providing excellence in service to all customers
• Assist with general administrative duties as required

• Respond to enquiry emails
• Respond to complaint/query messages on chat
• Creating a positive first impression
• Respond to customer needs by listening and questioning effectively
• Having up to date and accurate information about current offers, promotions, and product availability
• Ensure that any incoming complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently
• Download pending orders on CRM system and amend address queries
• Liaise with operations, ensuring website cut off times are promptly completed

Skills Required:

• Attention to detail
• Excellent administration, communication and customer service skills
• Friendly and enthusiastic telephone manner
• Good listening skills
• Flexible to working hours
• Supportive of colleagues

Contact

Natalie Rudkin