Technical Support Specialist - #194500

About the role

The Nicolaudie UK office in Brighton is seeking a Technical Support Specialist to join our friendly team, to provide high quality technical support for our range of entertainment lighting solutions. Working alongside a small team of support specialists, your main responsibilities will be supplying high quality support for new and existing customers through online tickets and forums, maintaining complex technical documentation, and contributing to quality assurance through product testing and managing reported issues, requests and feature ideas. This varied role also presents the opportunity to attend trade shows and industry exhibitions.

Please note: this is a role which allows for up to 2 days working from home, with the rest of the week spent in our central Brighton office.

About you

We’re looking for someone who has:

• A keen interest and knowledge of creative computing (e.g. music, design, video software).
• A good level of secondary education.
• Excellent time management and organisational skills.
• Excellent communication skills, both written and verbal.
• Excellent problem solving and analytical skills.
• A keen eye for detail.
• The ability to work independently, as well as collaboratively.
• The ability to work to deadlines and SLAs.

It would be great if you have the following, but it's not essential:

• A higher level educational qualification in a technical field.
• Experience working in a customer facing role.
• Experience working with CRM platforms.
• Experience working with task management tools such as ClickUp, Trello or Asana.
• Comfortable appearing on camera for short promotional or instructional videos.
• Comfortable presenting products to new and prospective customers.
• Fluency in other languages.
• Understanding of the lighting control industry.

About Nicolaudie

Nicolaudie has been innovating in the world of lighting control since 1987, when we designed the world’s first computerised lighting controller for Amiga computers. Nearly 40 years later, we are now a global company, making cutting-edge products for the architectural and entertainment lighting control industry.

The Nicolaudie UK team was established in 2015 and is based in Brighton. Nicolaudie UK offers a range of staff benefits, including:

• 25 days holiday, plus bank holidays
• Hybrid working (3 days on-site, 2 days remote)
• Weekly company lunch
• Dedicated learning and development time
• Cycle to work scheme

About the application

Once you click apply, you will be directed to our online application form, where you will have the opportunity to upload your CV and cover letter. Due to the high volume of applications, we are unable to provide individual feedback at the initial application stage. If you have not heard from us within 5 weeks of submitting your application, please assume you have not been successful.

Pay: From £26,000.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Work from home

Work Location: Hybrid remote in Brighton BN1 3WB