Technical Author - #189189

Job Title: Technical Author

Location: Cardrew Industrial Estate, Falmouth

Location Type: On site

Website: https://www.wmfts.com/en/

Group: https://www.spiraxgroup.com/

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Key Responsibilities:

You will work closely with a number of subject matter experts and project teams to create, develop, update, and maintain all forms of customer-facing technical documentation in parallel with the developing products.

Take on responsibility for projects and work within the Technical Communication Team. Use structured authoring practices and tools to ensure documentation is accurate, clear, compliant, reusable, and translation-ready throughout the product lifecycle

Key accountabilities include:

• Create and maintain structured technical documentation using MadCap Flare, including topics, snippets, conditions, and variables.
• Apply controlled terminology and Simplified Technical English principles to improve clarity, consistency, and translation quality.
• Source and interpret information from engineering, product management, and test activities, ensuring technical accuracy.
• Validate procedures, instructions, and safety messaging with engineering representatives.
• Maintain robust version control and document traceability using internal document management systems.
• Produce documentation outputs that meet regulatory and internal quality requirements.
• Support translation workflow readiness by ensuring structured, reusable content.
• Collaborate effectively within cross-functional teams to influence and improve content quality.
• With minimal supervision prioritise workload, manage assigned tasks, and deliver accurate status updates.
• Demonstrate effective project management and reporting skills, including workload prioritisation, meeting deadlines, and providing clear status updates
  
  

Skills/Experience:

• Commercial experience in a similar role
• Experience of using MadCap Flare or other specialist Authoring/publishing software.
• Adobe creative suite and/or CAD (technical illustration skills) would be advantageous.
• Communicate clearly and effectively, presenting technical information in a user focused way.
• Work constructively with engineers and product specialists to gather accurate information and support project delivery.
• Build positive working relationships and adapt your communication style to the needs of SMEs, reviewers, and stakeholders.
• Apply structured authoring practices to maintain consistency, clarity, and regulatory compliance.
  
  

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included Group Inclusion Plan
  
  

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more
  
  

Learn more at spiraxgroup.com/inclusion .

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.

If you require accommodations during the application process, please let us know.

Company Overview

At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.