Support Developer (IT Helpdesk) - #192673

This is WITRON

This is WITRON

The WITRON group is a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams – far more than just mechanics, electronic technicians, mechatronic engineers – follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for finding the best solution.

Being part of the WITRON Group, WIOSS Witron On Site Services GmbH United Kingdom is internationally successful in the technical operation and maintenance of automated logistics systems.

Due to our continued growth and planned future growth, we are looking to appoint a Support Developer (IT Helpdesk), based at our offices in Keele, to support the IT operations of our bespoke logistics systems across multinational customer sites.

We offer you

• A performance-related remuneration system: WITRON bonus, pension plan and social benefits
• An appreciative work environment: Flat hierarchies, personal culture, trust and respect
• Development opportunities: Training, further education and talent factory
• Security: Family business and future-proof industry
• Challenges: Multifaceted tasks, high-tech and innovative ideas

Your role in our team

• Delivering effective first- and second‑line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally
• Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance
• Interact with customers directly, and via in‑house call management software, providing clear, confident and customer‑focused communication at all times
• Experience in diagnosing and remediating live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure
• Support and contribute to system enhancements and optimisations, ensuring continuous improvement

Ideal candidate profile

• Relevant degree in Computer Science or Information Technology
• Good all-round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security etc)
• Excellent Database skills (SQL) – Experience with Oracle is preferred
• Robust diagnosis and analytical skills
• Programming ability and experience is beneficial
• Flexiblity and adaptability

This role requires the ability to work successfuilly as part of a team in an employee friendly shift model, which will include nights and weekends. There will also be an occasional need to travel domestically and internationally.

If this sounds like the perfect role for you, visit the Witron site careers page to apply! https://careers.witron.com

The company operates an equal opportunities policy and welcomes applications from everyone regardless of nationality or immigration status. However, it will be a condition of any offer of employment that prior to commencing employment, you are able to present evidence of your eligibility to work in the UK as of the commencement date.

Lewis Anthony Pagett

[email protected]

[email protected]

Our benefits at Stoke-on-Trent

Your advantages at a glance. Discover the win-win

Your secure feeling is of great importance to us. Find out about our added values and special benefits.

Team Spirit

We are there for one another and as a company we strive to always become better. You can look forward to being part of a great team environment.

WITRON Bonus

Employees will have the opportunity to participate in our WITRON bonus program once eligible.

Social Benefits

WITRON has a tradition of observing “Special Days” in our employees lives and will provide added benefits or

bonuses to help celebrate certain milestones.

Top Equipment

We will provide you with brand name work apparel and professional tools to make sure all of our employees have the right equipment to do the job.

Corporate Culture

Collaboration, an open-door policy, various company events and team building measures are a part of WITRON. A company with modern values and positive culture is waiting for you.

Support & Opportunity

Performance is worth the effort. Your potential will be both recognized and supported. Career opportunities are available for all of our employees, come grow with WITRON.