Supply Chain Customer Service Representative - #148156

Supply Chain Customer Service Representative - Permanent - Cumbernauld

About Us

Eurostampa, founded in 1966, is a family-owned Italian printing company renowned for nearly 60 years of expertise in premium labels for the wine, spirits, food, and cosmetics industries worldwide. As a leader in high-quality packaging solutions, we are committed to excellence, innovation, and superior service.

In 2011, as part of our growth strategy in the UK, Eurostampa acquired Gilmour & Dean LTD, a prestigious Glasgow-based company, established in 1846. Today, we continue to build on this rich heritage, delivering outstanding products with precision and care.

The Internal Supply Chain Customer Service Representative plays a critical role in facilitating seamless communication and collaboration with our customers and internal stakeholders, including the Customer Service Manager, Technical Project Managers, and Commercial Director. The primary objective is to meet customer delivery requirements and achieve Service Level Targets. This position ensure that customer expectations are met with high standards of service and deliveries are executed in a timely and accurate manner.

Key Responsibilities

• Customer Collaboration: Work closely with the Customer Service Manager and Commercial Director to fulfil customer service and delivery demands.
• Stakeholder Liaison: Coordinate with customer planners and various stakeholders to ensure alignment on expectations.
• Order Management: Create and manage customer sales orders and ensure the accuracy of delivery information.
• Performance Contribution: Actively contribute to the improvement of account performance and customer satisfaction.
• Delivery Coordination: Ensure timely fulfilment of delivery requirements on a daily basis.
• ERP System Management: Work with the company’s ERP system to manage orders, delivery dates, and account performance.
• Account Performance Analysis: Collaborate with commercial teams to assess customer account performance and identify improvement opportunities.
• Forecast Management: Work with customer forecast data in Excel to propose stock builds aligned with minimum order quantities.
• Deadline Management: Work under pressure, meet tight deadlines, and hit set targets.
• Estimate Processing: Collaborate with the commercial team to process and review estimates.
• Customer Pricing Management: Maintain and manage customer price files accurately.
  
  

What We're Looking For

• Team Collaboration: Excellent teamwork and relationship management skills to ensure smooth coordination with internal and external teams.
• Understanding of Manufacturing: A good understanding of the end-to-end manufacturing process is key to understanding the needs of customers and managing supply chain operations.
• Technical Proficiency: Competency in Microsoft Excel and Outlook, with strong numerical and analytical skills.
• Attention to Detail: High accuracy and attention to detail in all tasks, especially when managing data, orders, and pricing.
• Problem-Solving: A proactive problem-solver who is always looking for new solutions to meet customer demands and resolve challenges.
• Professionalism: Ability to demonstrate a professional, helpful, and positive attitude in all dealings with customers and colleagues.
• Quality Focus: Taking responsibility for delivering high-quality work consistently.
  
  

Full-time, 37 hours per week (Monday - Friday) with a 1pm finish on a Friday!

Ready to be part of our growing team? Click 'Apply Now' and take the next step in your career with Eurostampa!

Due to the high level of applications received, only shortlisted candidates will be contacted.