Social Media Assistant - #146063

Champneys


Date: 16 hours ago
City: Tring
Contract type: Full time
Champneys Head Office

Contract: Full Time

Salary: up to £12.21 per hour

About Us

Champneys is a luxury spa brand with a rich heritage, offering a haven of tranquillity and wellness across our six locations. We’re passionate about wellbeing, indulgence, and offering an exceptional guest experience — and our digital presence is an extension of that.

We’re looking for a creative and proactive Social Media Assistant to join our growing team. This is a fantastic opportunity for someone who lives and breathes social media, has a keen eye for trends, and loves connecting with influencers and online communities

Key Responsibilities

Influencer Outreach & VIP Liaison

  • Proactively manage influencer outreach through Instagram, TikTok, and email
  • Tailor and coordinate influencer visits across resorts (dates, treatments, room preferences, etc.)
  • Create and send VIP arrival forms to appropriate resort teams
  • Follow up with influencers post-visit to request content and feedback

Social Media Engagement & Community Management

  • Monitor and manage DMs and comments across Champneys, Mottram Hall, and Eastwell Manor Instagram and Facebook accounts
  • Respond to customer service queries, general questions, and complaints in a professional and timely manner
  • Engage with comments and content from influencers, brands, and our community

Content Creation & Trend-Led Campaigns

  • Capture high-quality photo and video content around resorts (spa, fitness, treatments, rooms, retail products, etc.)
  • Plan and create TikTok and Instagram content in line with current trends and resort promotions
  • Work closely with the marketing team to ensure brand tone and aesthetic are maintained

Research & Competitor Insights

  • Conduct regular competitor audits to identify best-in-class social media practices
  • Present findings on social trends, grid design, content themes, and creative templates

Collateral & Visual Assets

  • Design digital invitations, itineraries, and mood boards for PR events and brand days
  • Support with visual planning and styling for events and influencer activations

Reporting & Admin

  • Compile a monthly marketing report showcasing social media performance, influencer activity, and key highlights
  • Liaise with competition winners, confirming prize details and arranging bookings

Key Skills & Experience

  • Strong understanding of Instagram, TikTok, and Facebook
  • Experience in influencer marketing or PR (preferred but not essential)
  • Confident in capturing and editing photo and video content on mobile
  • Good eye for aesthetics, trends, and brand voice
  • Excellent written and verbal communication
  • Organised, proactive, and adaptable in a fast-paced environment
  • Experience with Canva, CapCut, Later.com, or other design and scheduling tools

Working Hours & Location

  • Monday to Friday, 9:00am – 5:30pm (with occasional evening/weekend social cover or events)
  • Based at Champneys Tring with hybrid working options available
  • Occasional travel to our other resort locations for content creation and experiences

Perks

  • Visit and create content across all Champneys locations and experience the resorts firsthand
  • Opportunities to attend influencer and press events and collaborate with brands
  • Staff perks including resort visits, discounts, and wellness experiences

Tools & Platforms

  • Instagram, TikTok, Facebook
  • Canva, CapCut, Later.com (or similar scheduling tools)

Why Join Us?

  • Work with a luxury wellness brand at the forefront of UK hospitality
  • Be part of a dynamic and creative marketing team
  • Opportunities for growth, creativity, and hands-on experience in social media and marketing

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

  • Health, Wellness and Wellbeing incentives
  • Champneys experiences (such an overnight stay or an ultimate spa day experience)
  • App technology for all our essential forms
  • In house social media connecting our Champneys Family
  • Motivating, rewarding and engaging colleague events
  • Discounted stays for you, your friends and family at any of our Hotels or Resorts
  • Complimentary Spa Day on completion of your probationary period
  • 50% discount on all Champneys products
  • Great discounts on our partner products Elemis and Clarins
  • Discounted membership to our exceptional health clubs
  • Merlin Entertainments Attraction
  • Introduce a friend incentive
  • Long Service celebrations
  • Free parking
  • Professional Uniform

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