Settlements Advisor (Job Ref: OTM_011_AH) - #59834

Bastian PLC

Date: 2 weeks ago
City: Leicester
Salary: £25,000 per year
Contract type: Full time
About Outfox the Market: Outfox The Market is a midlands-based family run business created in 2017 with over 100,000 customers in the UK. We are a trusted energy supplier providing electricity and natural gas to homes in the UK and we have helped customers make savings by offering fair value for their energy and helping them to reduce their carbon footprint Outfox the Market has been rated 4.5 out of 5 based on 35,394 reviews. In December 2020, we were placed in Citizens Advices top 3 energy suppliers. Simply Switch said the following about us: The best energy supplier for 2021 as rated by customers is Outfox the Market. The small energy supplier, one of the cheapest on the market, received five stars for both bill accuracy and value for money. It was the only supplier to receive five stars in two categories". Our customers are our priority, and it all starts with our staff. We value customer-centricity, integrity, and innovation. We are a team that is excited to be building a brand and delivering innovative solutions and creating value for our customers We are invested in our people Summary:

We are on the lookout for a Settlements Advisor to address a wealth of industry volume and data exceptions across the gas and electricity portfolio, applying a continuous improvement approach to optimising processes and reducing resource intensity.

The successful candidate will be self-motivated and self-sufficient individual with the ability to manage data across both fuels, emphasising outcomes and delivery, coupled with excitement, enthusiasm, and a willingness to work outside their comfort zone.


  • Resolving complex industry data mismatches and queries such as D0095s and high consuming sites.
  • Conduct ongoing analysis of the portfolio, identifying trends, anomalies, and potential risks.
  • Collaborate with cross-functional teams to address and resolve billing-related issues promptly and efficiently.
  • Stay updated on industry regulations, market changes, and emerging trends to proactively adapt settlement processes.
  • Participate in continuous improvement initiatives to enhance settlement operations and efficiency.
  • Ensure the workstream portfolios aged profile is kept within business SLAs

    Skills and experience required:

  • Microsoft office programmes e.g. Intermediate or above in MS Word and MS Excel.
  • Attention to detail is very important, and good numerical skills.
  • Professional, proactive approach.
  • Good interpersonal skills - able to work as part of a team and on own initiative.
  • Commercial and compliance awareness.
  • Initiative driven individuals with excellent organisational skills.
  • People who are curious to learn complex industry rules and regulations.
  • Able to communicate complexities in lay terms to stakeholders with varying degrees of knowledge.
This employment package:

Salary: Up to £25,000 dependant on experience

Term: Full Time and Permanent

Hours: 40 hours per week

Location: Leicester

Benefits: Casual dress, company events, subsidised parking

Useful links: Outfox the Market Website: About the Company:

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