Service Transformation Manager - #195341

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Aneurin Bevan University Health Board support flexible working.

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Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job Overview

SERVICE TRANSFORMATION MANAGER

The Division of Clinical Support Services is seeking an enthusiastic individual to join the senior management team in the role as service transformation manager

The post holder will provide service planning support to the Clinical Support Services Division as a senior manager within Aneurin Bevan Health Board working closely with the Divisional Manager, General Manager and Assistant General Manager.

The post holder will provide best practice pro-active and technical planning advice and support to the organisation on service plans, strategies and service development approaches.

With a sound understanding of the theory and practice of various service planning and improvement methodologies and techniques, the post holder will be responsible for ensuring that service plans and development projects reflect the balance of clinical effectiveness, quality and patient safety with productivity and efficiency measures.

The post holder will be required to lead specific projects and plans necessary to develop and deliver new service models, financial savings plans and provide support for the Health Board’s strategic plans.

Provide direct support to the management team and deputise in their absence.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Provide service planning support to the Clinical Support Services Division, facilitating delivery of key and specific areas of Division service plans aimed at improving service provision across the ‘whole system’. Be a Senior Manager of the CSSD team within ABUHB. Working with Divisional Director, Divisional General, Assistant General Manager, other senior managers, and clinicians. To provide pro-active and technical planning advice and support to the organisation on service plans, strategies and service development approaches.

Have understanding of the theory and practice of various service planning and improvement methodologies and techniques, including benefits planning and will work with Divisional, Service Change Plan Leads and ABCi colleagues to support both strategic and operational management and reporting to the Health Board and Welsh Government. Responsibility to ensuring that service plans and development projects reflect the balance of clinical effectiveness, quality and patient safety with productivity and efficiency measures, and that they capture the variety of activities carried out in an integrated health organisation.

Lead specific projects and plans necessary to develop and deliver new service models, financial savings plans and provide support for CSSD strategic plans.

Develop plans, reports and updates as required by the Divisional Management Team, Executive Team.

Provide direct support to the management team and deputise in their absence.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Skills

Essential criteria

• Capacity/demand management and planning
• Proven ability to achieve targets and objectives within a demanding and pressured environment against challenging deadlines
  
  

Experience

Essential criteria

• Previous senior NHS experience
• Experience of complex service planning in a health or social care role
• Demonstrable success in building, leading, motivating and developing teams
  
  

Education

Essential criteria

• Masters level qualification or equivalent level of work experience
• Project management qualification/experience
• Evidence of CPD