Service Manager UK & Ireland - #148048

Overview ...

Position Title: UK & Ireland District Service Customer Care Manager

Department: Service & Customer Care

Location: UK & Ireland

Reports To: Regional Service Director

Job Summary

The UK & Ireland District Service Customer Care Manager is responsible for overseeing the comprehensive service and support operations for John Bean Technologies' warm and cold installed bases. This role involves managing service contracts, leading a team of service coordinators, cold service engineers, gas sage engineers, and coordinating teams of contractors to ensure exceptional service delivery and customer satisfaction. All activities must align with our zero accident policy and respect the core values of John Bean Technologies.

The Opportunity ...

Lead the Service Operations That Power Food Technology

Are you passionate about delivering top-tier service experiences and leading high-performance teams? At JBT Marel, we support the global food industry through innovation — and our service operations play a crucial role. As Service Operations Manager - UK & Ireland, you’ll be the strategic and operational lead across warm and cold installed bases. Join us and make a measurable impact on customer success and team performance.

What You’ll Be Doing

You’ll oversee end-to-end service delivery across the UK and Ireland, ensuring excellence in customer support, safety, and team leadership. From driving contract renewals to mentoring engineers and working with contractors, your leadership will be key to sustained service performance.

• Lead day-to-day service operations for warm and cold equipment across the UK & Ireland
• Develop and execute service strategies that boost operational efficiency and customer satisfaction
• Manage service contracts, ensuring performance targets and renewals are met
• Mentor and lead a multidisciplinary team of service coordinators and engineers
• Coordinate third-party contractors, upholding quality, safety, and service standards
• Enforce safety protocols aligned with JBT Marel’s Zero Accident policy
• Act as escalation point for service-related customer issues, ensuring timely resolution
• Report on service KPIs, customer feedback, and contract compliance to senior leadership
• Identify trends, risks, and opportunities for improvement in service delivery
  
  
  

Who Are We?

We are JBT Marel — a global leader in food processing innovation. Our mission is to transform the future of food through smart technology, sustainable operations, and exceptional service. Join our journey to make quality food accessible and affordable worldwide.

What’s In It for You?

• A pivotal leadership role in a dynamic and growing region
• Freedom to drive improvements across service contracts, customer care, and operations
• Work with an expert team that values professionalism, integrity, and innovation
• Flexible hybrid working and travel across the UK & Ireland
• Competitive compensation, company benefits, and global career growth opportunities
  
  
  

What Kind of Person Are You?

You thrive in fast-paced environments and take ownership of operational challenges. You're people-focused, data-driven, and committed to service excellence.

• Bachelor’s degree in Business, Engineering, or related field
• 5+ years of experience in service operations, preferably within industrial or technology sectors
• Strong leadership and coaching skills across multidisciplinary teams
• Proven experience managing service contracts and customer relationships
• Excellent communication and stakeholder management skills
• Strong organizational, analytical, and problem-solving abilities
• Proficient in service systems and CRM platforms
• Committed to safety and operational excellence
• Willing to travel occasionally within the UK & Ireland
  
  
  

Why work at JBT ...

Interested?

If you're ready to shape how we serve the global food industry, apply now and help drive the future of service operations at JBT Marel.

Questions? Contact: [Craig Maiden - [email protected]]

Learn more about us: marel.com

Follow us on LinkedIn: [Marel LinkedIn]

Join us — and let’s build extraordinary service together.