Service desk analyst - #195809

W3Global


Date: 2 weeks ago
City: Chester
Contract type: Contractor
JD For The Role

Essential Duties and Responsibilities

  • Work as part of the Shift system on the IT Service Desk
  • Receives and handles requests for service, following agreed procedures.
  • 1st line support: troubleshooting of IT related problems
  • Promptly allocates calls as appropriate.
  • Logs incidents and service requests and maintains relevant records:
  • Identifies and classifies incident types and service interruptions
  • Records incidents cataloging them by symptom and resolution
  • Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
  • Monitoring queues to ensure SLAs are maintained.
  • Assigning the tickets which are out of scope to Service Desk/Other Teams
  • Coordinating tickets that cross organizational boundaries to ensure customer satisfaction

Skills Required

  • Technical Service Desk background
  • Familiarity with ServiceNow
  • Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, German(Native).
  • Excellent Customer service skills.
  • Demonstrate ability to troubleshoot and research application issues.
  • Ability to explain technical information to End Users with effective verbal and written communication.
  • Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
  • Adhere to Service Desk processes and procedures.
  • Present a positive, effective, and flexible contribution to achieving team targets and objectives.
  • Highly effective Team player:
  • Openly and willingly shares ideas, knowledge, and expertise.
  • Communicates constructively.
  • Willingness to learn new skills and be open to consider different ideas and alternatives.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Graduate Business Analysis

L25 Group, Chester
1 week ago
As a Graduate Business Analyst at L25 you will learn the craft of analysis on live engagements inside some of the most complex organisations in regulated Britain. You will see how they really work, and help turn what you find into requirements engineers can build from. You will support interviews and workshops, map processes, draft user stories and acceptance criteria,...

FT - Assistant Park Center Director

Murray City Economic Development, Chester
1 week ago
Employment Opportunities The following is a listing of various job openings that are currently available. Click on any of the title(s) for further details. RSS Notify Me Search Jobs By: Filter by category All Categories All City Job Openings (7) CP Test (0) Fire Department Job Openings (0) Police Department Job Openings (1) Search Steps 1. Listing Information This section...

Receptionist - Full time

Carden Park Hotel, Chester
3 weeks ago
Receptionist - Full timeCarden Park Hotel Broxton Road, Chester, Cheshire, CH3 9DQ Apply for this job Share Hotel Receptionist Full Time | 40 Hours per Week | Salary: £26,730 per annum Be the first smile our guests see At Carden Park Hotel , we're looking for someone who genuinely enjoys creating memorable experiences through exceptional customer service. As the face...