Service Advisor - #189701

Service Advisor Job Description - Paul Rigby Ltd

Hyundai Service Advisor

Location: Bromsgrove, Worcestershire, United Kingdom

Salary: £28,730 per Annum

Employment Type: Full-time, Permanent

About Paul Rigby Ltd

At Paul Rigby Ltd, we pride ourselves on delivering exceptional automotive services with a commitment to quality and customer satisfaction. As a key member of our team, the Service Advisor role is pivotal to our success, acting as the vital link between our customers and our workshop.

Role Overview

We are seeking a friendly, organised, and customer-focused Service Advisor to join our team in Bromsgrove. In this role, you will provide outstanding customer service, manage bookings, and liaise closely with technicians to ensure smooth and efficient workshop operations. Your expertise and approachable manner will help build lasting relationships with our valued customers and contribute to the continued growth of Paul Rigby Ltd.

Key Responsibilities

• Welcome customers warmly and ascertain their vehicle service or repair requirements.
• Manage service appointments and workshop schedules efficiently, maximising productivity.
• Liaise between customers and technicians to communicate vehicle issues, repair progress, and completion times.
• Provide accurate and transparent cost estimates, explaining services and charges clearly.
• Handle customer enquiries promptly via telephone, email, and in-person.
• Maintain detailed records of vehicle services, repairs, and customer interactions.
• Support the sales team by identifying potential additional services or repairs required.
• Ensure compliance with company policies, health & safety standards, and industry regulations.
• Promote exceptional customer service standards to enhance customer satisfaction and loyalty.
  
  

Required Qualifications & Skills

• Previous experience as a Service Advisor or similar role within the automotive industry is highly desirable.
• Strong communication and interpersonal skills, with a friendly and professional demeanour.
• Excellent organisational abilities and the capability to manage multiple tasks efficiently.
• Basic understanding of vehicle maintenance and repair processes.
• Proficiency in using computer systems and software for booking and record-keeping.
• Ability to work well under pressure and adapt to a fast-paced workshop environment.
• Full UK driving licence is advantageous.
  
  

Benefits

• Competitive salary of £28,730 per annum reflecting skills and experience.
• Permanent, full-time position offering career progression opportunities.
• Supportive and friendly working environment within a reputable automotive company.
• Ongoing training and development to enhance your skills and knowledge.
• Employee discounts on vehicle servicing and repairs.
• Contributory pension scheme and holiday entitlement in line with UK employment standards.
  
  

How to Apply

If you are passionate about delivering excellent customer service and want to be part of a dynamic automotive team in Bromsgrove, we would love to hear from you. Please submit your CV via the job board in which you found this post.