Senior UX Designer (8 month FTC) - #66355

We are champions of rail, inspired to build a greener, more sustainable future of travel. Our purpose is our momentum. It makes us feel good because we know we’re doing good. As we lead the way to a greener future, we do it together. We’re all about connections - with each other, with our customers and with the world. Just as our platform brings the world together, it’s our ambition that connects us. We motivate each other to go beyond our limits, to experiment, to fail and to always grow. 

With over 110 million visits every month to our platform and £4.3 billion in net ticket sales, we're always innovating and making moves towards our final destination — a world where travel is as simple, seamless, and affordable as it should be. 

And we couldn't do any of it without our incredible people driving us forward. Today, we're a FTSE 250 company that's proudly home to more than 1000 Trainliners from over 60 nationalities across offices in London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid and Brussels. It's this diversity that energises us and makes us stronger, helping us to achieve amazing things. 

With our sights firmly set on further European growth, there is no better time to jump on board this high-speed train and be part of our continued success. 

Embedded as a Senior UX Designer in our cross-functional ‘Do Good’ team in the UK, you’ll play a key role in supporting Trainline’s mission to drive more sustainable forms of travel, as well as pushing increased safety and accessibility across rail. 

Partnering with your Senior Product Manager, you’ll collaborate to forge a path forward towards our vision through best-in-class discovery and delivery. The role requires great empathy and advocacy for doing the right thing, as well as a data mindset, strong story-telling and sharp, hands-on UI craft. 

You should deeply understand the differences across iOS, Android and Web, and be able to hold your own in interaction and technical huddles just as comfortably as design ones. 

It’s a high-velocity team, with excellent collaboration and a diverse culture. We need someone who can get stuck in, grasp the complexities of rail quickly, be lean in their process and really be a beacon for creativity in the team. 

Responsibilities: 

• Lead the UX discovery phases for the team, with workshops, processes and iterations that show hypothesis-driven thinking 

• Collaborate with Research to bring strong insight and validation to your approaches, conducting us 

• Coordinate with Data Science to support the UX and measure the output towards our goals 

• Partner with developers to find feasible solutions that meet the team goals 

• Work in the open and form clear rituals with the team to allow collaboration, input and feedback to flow 

• Aligning with our Design Principles, Brand Guidelines and Tone of Voice 

• Create delivery-ready UI specs in Figma for development, in part utilising our design system, but also bringing the ability to create unique, production-level designs when required 

• Collaborate with designers in the wider team where needed to offer feedback and support 

• Keep relevant stakeholders in the loop, taking their views and requirements onboard 

• Ultimately bring best practice design to the table and ship wonderful products that our customers love 

* We’re looking for a big thinker with a low ego.

* You can form simple solutions to complex problems.

* You not phased by lofty targets and millions of customers using your designs so we definitely want someone who has worked at scale (think millions of customers).

* You'll likely be a at Senior UX Designer level with experience delivering quality solutions to mass-market ecommerce products.

* Bonus points for experience in travel and tech!

* We do want to see examples of your work to date, whether through a portfolio or however you prefer.

Why should you jump on board? 

We pay special attention to learning and development and organise quarterly company learning days as well as offering a learning budget that can be put towards resources of your choice. We will cover the costs of your professional subscriptions and give you access to our very own learning platform. 

At Trainline, we care about the wellness of our employees. We host puppy therapy sessions, in-office yoga and run Mental Health First Aider training courses as well as having an Employee Assistance Program as one of our many company benefits.  

We regularly throw fun social events such as pub quizzes, karaoke nights and our large-scale Summer and Winter Festivals every year. Additionally, we love hosting meetups in our amazing event spaces and having the opportunity to support internal and external community groups.  

We also hold companywide hackathons and our annual Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment. 

Our flexi-first approach

We believe in the importance of a healthy work-life balance and the value of a flexible workforce. Our flexi-first approach outlines our commitment to a hybrid way of working and our expectations of Trainliners. A key part of what makes Trainline special is our people and the value we get from the buzz and energy of our workplaces, and that’s why we’re proud to offer the best of both worlds. In practice this means in–office attendance at least 40% of the time over a 12-week period for all Trainliners. These in-office days are typically team led to help us connect, collaborate and create together.  

Our Values 

• Think Big - We're building the future of rail 

• Own It - We care about every customer, partner and journey 

• Do Good - We make a positive impact 

• Travel Together - We're one team 

Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.  

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.