Senior IT Service Manager - #136638

Senior IT Service Manager

Pay £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Senior IT Service Manager to join our Specialist Devices team and take responsibility for the management of our product portfolio.

In DWP Digital out teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Demonstration of continuous improvement, including the quality, risk and security measures considered, which improved a product or its levels of service.
• Experience of managing large IT Products and Services in Live Service environment.
• Demonstrable experience of Service Management Framework e.g. ITIL.
• Experience in building and developing effective working relationships with stakeholders including senior Business and IT managers.
• Experience of managing a team ensuring responsibilities and Business priorities are clearly understood. Working together to fulfil shared objectives whilst complying with legal, regulatory and security requirements.

You and your role

Our team has end-to end ownership of the Engineering Platform which supports c.3,000 users who develop and test solutions for DWP and the Creative Devices which enable media and video experts to design campaigns.

You'll be managing a portfolio of services with real impact.

We also have responsibility for the computers used by citizens in Jobcentres nationwide. We are looking at options for these devices as they reach the end of their economic life, which offers a unique opportunity to directly improve the digital offering to Jobcentre users and transform the way people use our Jobcentre services

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever is better for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub.

Pay: We offer pay of £55,557.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth £16,094 per year.

Holidays: A generous leave package starting at 25 days and rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable, so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.