Senior Facilities Manager (Branches), North London & East Anglia - #188878

Closing date for applications: 08/06/2026

Location Southend on Sea, United Kingdom

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00277069

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Senior Facilities Manager (Branches), North London & East Anglia

• Play a key role by being responsible and accountable for the delivery and management of all facilities-related services, ensuring compliance with approved procedures and agreed service levels supporting retail strategic initiatives

• Drive efficiency and sustainability by monitoring service costs, supporting energy‑saving initiatives, and identifying opportunities to reduce expenditure while maintaining operational effectiveness

• Help create a space where people are proud to work and visit by ensuring a high-quality, safe, and well-maintained environment for both colleagues and customers

• You’ll be expected to travel to branches within your assigned property portfolio at least twice per week and be required to visit each branch quarterly, or four times a year

What you'll do

As a Senior Facilities Manager (Branches), you’ll act as the primary point of contact for all branch-based, property-related activities across a defined geographical portfolio. You’ll ensure operational readiness, safety, and minimal disruption to colleagues and customers by overseeing both planned and reactive maintenance activities, coordinating helpdesk requests, and managing supply partners to deliver well-maintained, safe, efficient, and compliant workplaces. You’ll also support the management of the brand’s image and reputation on the high street. In doing so, you’ll play a key role in building and maintaining strong working relationships with business stakeholders, internal teams, and external partners and suppliers, fostering collaboration across organisational boundaries and enabling positive outcomes for both customers and the business at branch and local or regional director level.

We’ll also look to you to analyse customer, colleague, and business data and feedback, reviewing performance indicators to understand trends and operational pressures. Moreover, you’ll ensure full compliance with operating standards and quality processes, while being accountable for supplier and contractor relationships to drive consistent high performance, value for money, and efficient service delivery.

In addition, you'll be:

• Proactively identifying improvement opportunities and taking timely action to enhance the overall service experience and branch environment

• Serving as the branch’s facilities subject matter expert, providing advice, guidance, and constructive challenge to stakeholders

• Ensuring portfolio compliance with all internal policies, regulatory obligations, and risk controls, acting as a trusted internal consultant on all facilities-related matters

• Working closely with the Health & Safety team to ensure both staff and customers are kept safe on bank premises

The skills you'll need

We’re looking for someone preferably with experience as a Facilities Manager in a retail and corporate environment, with a proven track record of managing a broad range of stakeholders and suppliers. To succeed in this role, you’ll also need to have the ability to manage stakeholders effectively, supported by excellent communication and customer service skills, alongside strong and sound knowledge of risk and compliance management practices.

In addition, you’ll need:

• Experience preferably in delivering a multitude of property and facilities-related activities at a high pace

• Experience delivering successful customer experience and service performance improvement initiatives

• To preferably hold a professional qualification such as the Institute of Workplace & Facilities Management (IWFM) at a minimum standard of Level 4

• To hold an Institution of Occupational Safety and Health (IOSH) certification – if you don’t, this can be provided

• A desire to study the National Examination Board in Occupational Safety and Health (NEBOSH), or an equivalent qualification

  
  

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Tap each segment for details.

Your pay package

80% Base pay This is the part your your pay package that you take home every month.

10% Pension funding 10% of your salary goes towards your pension every month.

10% Benefit funding 10% of your salary goes towards a range of benefits you can choose from.

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package