Senior Estates Manager, Milton Park, Oxford, UK - #192904

About the Role:
The Senior Estates Manager at Milton Park leads the operational, compliance, financial and customer experience delivery across one of Europe’s largest science, business and technology parks. The role ensures all activities are delivered in lien with CBRE Policies, statutory requirements, environmental standards, budgetary controls, and client expectations.
This position provides senior leadership oversight of the Estates Managers, facilities/estates co-ordinator, and contracted service partners, ensuring the estates operates safely, efficiently, and to the highest standards of occupier experience. Milton Park is a large, multi-building, multi-occupier science and business campus in Oxfordshire, comprising laboratories, offices, R&D facilities, industrial units and amenity spaces. The estate requires continuous oversight complex contractor governance, and a high level of statutory compliance.
The Senior Estates Manager leads a site team including the Estates Managers, Facilities co-ordinator and wider FM partners, acting as the senor escalation point for all operational, compliance, risk and occupier related matters.
This role is critical in maintaining the estate’s reputation for operational excellence, safety, sustainability, and customer experience. In addition this role will have operational oversight of Silverstone Park and travel between the two sites will be required.

What You'll Do:
Commercial
Preparation, control and monitoring of the service charge budget in accordance with the client’s budgetary agreement and the time scales set by the business.
To prepare management reports in accordance with the needs of the business. Compliance

To be responsible for all health and safety compliance. This includes ensuring that all health and safety audits, fire and other evacuations are carried out on a regular basis in accordance with the laid down requirements, the emergency plan and related site maps are continually update and that Meridian (Health and Safety tool) is regularly updated etc.
To proactively manage risk and deal with insurance compliance onsite with regards to both public and statutory bodies as applicable.
Ensure a Crisis Management plan is in place that this is reviewed and tested annually.
To assist with the compilation of external contracts in conjunction with the Senior Facilities Manager and the Procurement Department. This includes ensuring all procurement needs are carried out in line with company policy.
To compile and maintain all required management information and records relating to the site. This includes asset register, emergency plans, plant testing, etc.
To liaise with local authorities as appropriate.
Any other duties as in accordance with the needs of the business. Customer Service and Quality

To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. This includes ensuring the agreed planned maintenance programme is carried out in accordance with the laid sown timetables and monitoring FM works on site including the required liaison with service providers and/or contractors.
To further development and maintain excellent occupier relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings.
To oversee and regularly review the work carried out by contractors to ensure the required standards are achieved and maintained in accordance with the contractual agreement. People Management

Direct line management responsibility of on-site CBREMS employees. This includes ensuring that all employees are trained in accordance with the requirements of their role.
Carrying out regular performance reviews including annual appraisals and the setting of objectives.
Ensure all appraisals are carried out in accordance with the required standard and company time table. This includes the setting and reviewing of SMART “value added” objectives and regular performance reviews.

What You'll Need:
Educated to degree level or equivalent.
Previous experience of facilities management of property or portfolio of properties. This includes Line Management responsibility for Company personnel and contractors and management of service agreements.
Knowledge of the technical aspect of premises management.
Excellent customer service, interpersonal and communication skills.
Good awareness of Health and Safety legislation and knowledge of environmental protection requirements.
IT literate together with an understanding and experience of industry specific IT applications.
Ability to work on own initiative and within a pressurised environment.
IOSH qualification.
IWFM qualification desirable Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
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