Senior Complaint Officer - #188726

Team Name Engagement Team DBS Required No Contract Type Fixed Term Weeks Per Year 52.14 Hours Per Week 37.00 Grade NJC Band 11 SCP 29-33 Actual Salary £39,862 - £44,075 Location/Work base The Guildhall Location Address The Guildhall, Frankwell Quay, Shrewsbury, SY3 8HQ Required Start Date As soon as possible Interview Date To be confirmed Closing Date 28/06/2026 Ref No 9514

Shropshire Council’s Feedback and Insight Team is looking for a Senior Complaints Officer. We are looking for someone who has experience of complaints handling, complaint procedures and has well-developed customer service and case management skills.

The post holder will play a leading role within the team, supporting complaints officers with some of the most challenging cases and supporting Shropshire Council’s implementation of the Local Government and Social Care Ombudsman’s Complaint Handling Code. The role will require good IT skills.

The post holder will be expected to act as a specialist for Shropshire Council, providing procedural and case handling advice to a wide range of internal services and to commissioned services delivering on behalf of Shropshire Council. To arrange an informal discussion about the role please email: [email protected]