Senior Business Analyst - #186061

Job Title: Senior Business Analyst

Location: Milton Keynes and London – Hybrid (2 office days)

Salary: £65,000

Contract Type: Permanent

We are looking for a highly capable Senior Business Analyst to join Personal Group at a pivotal stage of growth and transformation. This role sits at the heart of our strategic and operational initiatives, shaping how we design, document, and deliver business and technical solutions across our insurance and SaaS product landscape.

You will partner with stakeholders across the organisation, including senior leadership, to define clear, actionable requirements that enhance customer and policyholder experiences, improve operational efficiency, ensure regulatory compliance, and support scalable growth.

This is an opportunity for someone who thrives in complexity, enjoys influencing at a senior level, and wants to drive meaningful change across a regulated, customer-focused business. The person we are looking for brilliantly blends their fantastic communication and facilitation skills with great strategic judgement, critical thinking and a continuous discovery mindset. Comfortable at mapping and dissecting complex business processes and removing the bottlenecks and inefficiencies within them, alongside validating assumptions with real life data and rigorous requirement traceability back to the strategic goals.

Key Responsibilities

Discovery & Requirements Leadership

• Lead discovery sessions and requirements gathering across business initiatives
• Define and implement best practice standards for business analysis and documentation
• Translate business needs into detailed requirements, user stories, workflows, and business rules
  
  

Process Analysis & Optimisation

• Analyse current-state processes across insurance, rewards, and benefits offerings
• Map end-to-end customer and operational journeys
• Identify gaps, risks, and opportunities for automation and optimisation
• Recommend improvements to enhance scalability, reduce costs, and improve customer experience
  
  

Business & Technical Design

• Define eligibility, coverage, rating models, and high-level business architecture
• Develop and maintain business capability maps
• Communicate complex insurance and SaaS concepts clearly to technical teams and vendors
  
  

Delivery & Governance

• Maintain full requirements traceability from design through to testing
• Coordinate User Acceptance Testing (UAT) and validate business scenarios
• Ensure solutions meet regulatory, operational, and customer standards
• Support audit readiness through robust documentation and governance
  
  

Stakeholder Engagement & Leadership

• Partner with stakeholders up to C-Suite level to shape and influence decision-making
• Provide insight-led recommendations to support executive decisions
• Mentor junior analysts and champion best practices in business analysis
  
  

Essential

Skills & Experience

• Strong prior experience as a Business Analysis
• Strong analytical and problem-solving capability, with the ability to interrogate complex data and processes
• Proven experience in a regulated environment (insurance and/or SaaS)
• Experience with Agile delivery and digital/UX-focused projects
• Strong stakeholder management skills, including engagement at senior leadership level
• Experience documenting complex business rules and system requirements
• Systems thinking approach with a focus on end-to-end solutions
• Experience supporting or leading digital transformation and automation initiatives
• Proficiency in tools such as Jira, Confluence, and Microsoft Office Suite
• Excellent written, verbal, and facilitation skills
  
  

Desirable

• Background working closely with engineering or technical teams
• Familiarity with UX/UI principles and user-centred design
• Relevant degree (e.g. Business, Computer Science, Engineering) or equivalent experience
• Professional certifications in Business Analysis
  
  

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.

The Company

The Personal Group family offer a range of products help protect, connect, and engage the UK workforce with communication tools, employee benefits, and health insurance plans. Innecto offer specialist pay and reward and employee experience consultancy. Together we provide a full-service solution to help our clients stand out as an employer of choice.

Our mission is to protect the unprotected and connect the unconnected. We want to make work happy, for everyone.

Why? Because when people are happy, they're more productive. And when people feel like they make a difference, they do.

Today we're making work happy for more people than ever before, and we are looking for great people to help create a brighter future for the UK workforce.

Could you be our next great hire?