Senior Administrator - #148464

Description

A fantastic opportunity for a Senior Administrator to join WTW, one of the leading Third-Party Pension Administrators.

The Interface Team is responsible for ensuring all HR & contribution interface files are reviewed and processed within agreed service level agreements and completed to the required standards to update member records with the relevant data.

Full training is provided including new starter induction and further training thereafter. We can offer you a fun and engaging environment working with some of the best people in our industry. We will reward your efforts with a thriving work environment, opportunity for progression throughout your career at WTW, and a very comprehensive benefits package including company pension scheme, life insurance, private medical insurance, eye care vouchers, a generous bonus scheme and flexible benefits including critical illness cover, dental cover, and many other options.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. 

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.  

The Role

• Consistently provides a quality customer experience to clients by managing their work in a timely manner and ensure agreed targets and deadlines are met.
• Checks the work of more junior colleagues on the team and provides training support and mentoring to promote development and a high-quality service within the team. In addition, acts as a buddy and plays an instrumental role in the onboarding of new colleagues and wider team development.
• Acts as an escalation point for technical issues and more complex queries both internally and externally.
• Helps to provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand.
• Continuously seek to identify areas where the service to clients could be improved and communicate and implement alongside the Team Leader.
• Seeks continuous development and proactively looks to develop and maintain knowledge on client pension schemes and wider pension knowledge.
• Works collaboratively with internal and external stakeholders to ensure high levels of service are achieved and encourages teamwork by sharing knowledge, ideas, and solutions.
• Performs tasks and projects set out by the Team Leader to a high standard.
  
  

Qualifications

The Requirements

• Completes the processing of contribution and data files.
• Provides support in all areas of Pensions Administration such as undertaking complex pensions calculations, pensions data entry and answering queries using manual system processes across a range of different member pension schemes.
• Ability to work to a high level of accuracy with excellent spoken and written communication skills to provide high quality written and verbal communications (both emails and letters).
• Ability to process mathematical calculations and ability to utilise Microsoft Excel in order to complete manual calculations.
• Ability to work self-sufficiently following procedural documentation and utilising training and guidance provided previously.
• Ability to proactively manage time and work priorities in order to meet volume and accuracy targets.
• Previous experience in supervising, coaching or mentoring colleagues.
• Previous experience working as part of a team and in a busy, fast-paced environment.
• Desire to develop a career in the Pensions industry.
• Demonstratable experience in working within a team and managing wider team workloads.
• Demonstratable experience in analysis and problem solving
  
  

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity