Selfridges Birmingham Kilian Paris & Frederic Malle Counter Manager - #147615

In the pursuit of ultimate luxury, KILIAN was founded over a decade ago by Kilian Hennessy. KILIAN Paris counts today over 34 unisex fragrances across five olfactive families - all inspired by our founder’s olfactive memories and his passion for nightlife, extravagance and elegance.

To enter the world of KILIAN is to cultivate your creativity and style, to find the scent that resonates with your unique self and becomes a signature of your identity. As Counter manager, you will bring this in-store experience to life through your flair for business planning and leadership of a high performing team.

Compensation And Benefits

• Competitive industry salary.
• Commission scheme
• Product discount
• Training & development
  
  

Qualifications

You will have:

• Proven retail management/assistant retail management experience preferably within Beauty or a fast-paced retail environment
• Experience setting sales and customer service targets, sales analysis and staff scheduling.
• Proven track record of leading, coaching and developing a team to succeed.
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
• Proof of right to live and work in the country.
  
  

Frédéric Malle introduced Editions de Parfums in 2000, as a completely original concept whereby the world’s greatest noses composed exclusive, creative fragrances that would be sold under their creators' names. In an era in which most companies attach more importance to brand names, Malle brings the attention back to the product itself: perfume.

As one of our skilled Fragrance Specialists, you will use your authentic approach and passion for our perfumes & scent services to provide unique and inspirational in-store experiences that ensure customers find the perfect scent for gifting or that best expresses their own singularity and resonates with their innermost self.

Compensation And Benefits

• Competitive industry salary
• Commission scheme
• Product discount
• Training & development
  
  

About You

You will have:

• A passion and energy to provide inspirational, authentic and personalised customer service
• An approachable, friendly with a ‘can-do’ attitude.
• Confidence in speaking to customers, get to know them and understand their needs to best cater to them
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
• Proof of right to live and work in the country
  
  

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

⁃ Effective verbal and written communication skills. Excellent interpersonal skills

⁃ Quality customer service skills. Skilled at winning people over

⁃ Results oriented, with high drive to meet objectives and standards

⁃ Pursue goals beyond what is required or expected of them

⁃ Senses Others' Development Needs And Bolsters Their Abilities

⁃ Anticipates, recognizes, and meets customers' needs

⁃ Handles difficult and tense customer service situations with diplomacy and tact

⁃ Guides the performance of others while holding them accountable

⁃ Cultivate and maintain extensive informal networks

⁃ Models team qualities like respect, helpfulness, and cooperation

⁃ High attention to detail and organisational skills

⁃ The ability to work autonomously and contribute to the team

⁃ Proactive and positive approach to work and tasks

⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge

⁃ Retail sales experience.

⁃ Teamleadership

⁃ degree of experience dependent on business/Store size.

⁃ Experience in strategic planning and execution

⁃ Ability to develop financial plans and manage resources

⁃ Working knowledge of a computerised system including email, Microsoft Excel