Sales Support Team Leader - #151177

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

Working within CDW UK’s Sales Support function supporting the sales organisation in the operational execution of sales. You will manage our sales support team and our customers overall experience helping to enhance the service we offer.

You will inspire co-workers to deliver an exceptional service to our customers both internal and external.

You will be responsible for supporting the full end to end order process, ensuring the transactions are fully managed through our systems.

You will liaise with various levels of stakeholders, including but not limited to internal business units, external vendors, suppliers and customers, ensuring relationships are built, maintained and enhanced.

Suggesting and supporting initiatives that drive improvements to the way we operate, including process and platform initiatives.

Demonstrating a balanced flexibility, curiosity and a passion to engage.

Key responsibilities

• Be the initial point of contact for co-workers in your Sales Support Team, reviewing  their queries and concerns promptly and efficiently, whilst looking for a proactive future approach
• Oversee, manage and approve team absences ensuring that the team’s schedule is well-managed and service levels are not impacted
• Arrange and manage team meetings, 121s and PMP reviews. Providing feedback and support to help the team achieve their goals
• Address and manage escalations raised, ensuring that they are resolved within a timely manner and to the customer’s satisfaction
• Provide comprehensive training to new starters, ensuring they are well-equipped to perform their roles effectively
• Participate in interviews
• Review performance of co workers and address professionally.
• Analyse and review data

Qualifications, Skills & Experience

• Possess a strong understanding of the Sales Support role, including key responsibilities and best practices
• Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts and ideas.
• Ability to work well independently and as part of a team, with excellent interpersonal skills
• Curiosity, wanting to understand the Why?
• Experience in building relationships and engaging with multiple internal business units.
• Detailed knowledge in the use of CRM systems, ERP solutions and reporting tools
• Exceptional organisation and time management abilities.
• Demonstrated a strong attention to detail and excellent problem-solving skills.
• Proficient in Microsoft Office Suite (Word, Excell etc)

Essential Attributes

• Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire
• and ability to “win hearts and minds” - Confident yet humble in their approach.
• Detail-oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs.
• Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to customer and senior leaders.
• High levels of industry-related knowledge with an insatiable thirst for new information relevant to the market
• Prepared for occasional travel between CDW UK offices as the role requires whilst maintaining a suitable home life balance.
• Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development – always seeking to personally develop as an individual

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.