Sales Coordinator - Water Utilities - #143636

Grundfos are looking for a Sales Co-ordinator to join the internal Water Utilities team, based at either our Leighton Buzzard or Warrington offices.

In this role, you will contribute to a thriving office team by providing timely and effective technical advice to incoming inquiries. You will provide technically advanced support through technical quotations, sharing information, advice and assistance regarding Grundfos products and services before, during, and after a transaction to maintain and improve the organisation´s customer relationship and deliver world class customer service.

Who are Grundfos Pumps?

Grundfos Pumps Ltd are a UK leader in the supply and service of pumps and pump systems for domestic and commercial building services and process industry applications, as well as being a major supplier to the water supply and treatment industries. We are part of the Grundfos Group, that employ 19,000 people in sales and production roles in 80 companies worldwide.

What are your responsibilities?

• Provide commercial and technical advice on customer inquiries by email, telephone, and live chat.
• Process tickets, e.g. RFI (request for information), RFQ request for quotation) and RFC (request for complaint), for processing.
• Create processed offers according to the description.
• Evaluate customer inquiries, provide technical advice and assistance regarding product sizing, applications, system solutions, and accessories ensuring compliance to technical specifications.
• Provide standard pricing and delivery information.
• Create, delete and maintain customer contact data in the SAP CRM system.
• Enter the incoming orders, whether manual or electronic, to ensure fast, accurate order management in line with world class customer service.
• Manage customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
• Assist Customers with order progression and supply chain issues.
• Provide order and delivery status to customers.
• Record Customer complaints and requests for customer product returns.
• Support sales team by handling complex enquiries and product information, including providing dimensions, specifications, calculations, time of delivery, operation and maintenance issues, etc.
  
  

What experience are we looking for?

• Relevant experience within the pump industry or similar
• Previous experience within customer Service
• Good administration and organisational skills
• Working knowledge of SAP (CRM/SD), not essential but advantageous
• Familiarity with MS Office applications
• Pump and Application Knowledge
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders
• Excellent written and spoken English
  
  

Why Grundfos?

At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity but an obligation. What matters to us is not short-term profit but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

What we can offer you?

• Flexible benefits scheme
• Annual incentive bonus
• 25 days annual leave + bank holidays
• Hybrid working location- 3 days in the office required and 2 days at home or in the office
• Access to training and opportunities for individual development
• Access to health and wellbeing initiatives
• A wide range of employee benefits and discounts
• Modern spacious office facilities
• Free parking
  
  

We look forward to hearing from you.