Sales and Service Manager - #138017

Role: Sales and Service Manager

Location: Preston

About The Role –

• Lead the sales office team to achieve sales and margin targets and grow / sustain the customer base.
• Ensure full use of company systems to identify sales opportunities.
• Financial performance forecasting.
• Ensure Heath Safety and wellbeing in prioritized and managed for the office team.
• Working in conjunction with the Business Development team, identify, target and secure new ‘Onsite’ opportunities within large customer groups. 
• Understand the ERIKS product and service offering, its operating position and uses and be able to articulate this convincingly to our customers.
• Use management data to effectively and quickly drive business decisions and improve the team's performance as and when required.  
• Deliver a monthly business review to the regions management team including detail financial performance and pricing analysis.
• Drive a coaching culture through 1-2-1 feedback sessions with all employees to improve performance as necessary.
  
  

Hours of work -

08:30 - 17:30 - Mon to Fri

40 Hours per week

About You –

You’re driven by the thought of delivering customer service excellence with ERIKS key customers, working in one of our Sales offices. You enjoy building relationships and are excited about the opportunity to play a part in both servicing our existing customers and growing our business with new customers.

• Positive attitude.
• Strong communications skills at different levels
• Experience and track record in building sustainable long-term customer relationships 
• Strong commercial acumen 
• Ability to communicate effectively at all levels 
• Strong team player with a positive 'can-do' attitude and a proactive problem-solving approach which ensures accountability and collaboration within the organisation to deliver to our customers as required 
• Excellent leadership with the ability to motivate and inspire a team 
• Proficient user of Microsoft 365
  
  

Your main skills will include:

• Organisation
• Problem solving
• Customer focus
• Communication
• Leadership & Management
• P&L / Budgets
• MRO Experience and Competitor knowledge is desirable but not essential
  
  

Your offer:

And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

• 25 days plus bank holidays annual holiday entitlement 
• Ability to purchase an additional 5 days holiday subject to scheme rules 
• Contributory Pension Scheme 
• Cycle to Work Scheme 
• Life Assurance 
• Up to 1 day’s paid leave to concentrate on your wellbeing  
• A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:  
• Unlimited mental health support from qualified mental healthcare professionals  
• 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you 
• Six 1-2-1 nutritional video consultations per year 
• Six 1-2-1 digitally delivered personal training sessions per year 
• 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year 
• Physiotherapy — eight sessions a year shared between you and your partner 
• Medical second opinions 
• Savings and discounts for savings on weekly costs 
• On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing 
• Company Sick Pay from day 1 
• Group Income Protection – after a period of sickness absence  
• Long service recognition 
• Free unlimited access to LinkedIn Learning  
• Free ERIKS Branded workwear  
• Free Eye tests
• Car or Car allowance
• ERIKS is an equal opportunities Employer
  
  

About us:

We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why ERIKS?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can’t do it without you!