SACT Booking Team Leader - #144644

Job Overview

To support the SACT booking administration team across the 3 hospital sites, for booking of SACT treatments of an efficient service. Under the management of the Administration Manager the team leader will maintain set objectives to ensure policies and procedures are developed and followed in compliance with local and national guidance and policies.

Please note that interviews will be held face to face at the North Wales Cancer Treatment Centre, Ysbyty Glan Clwyd.

Main duties of the job

• Supervising and manage the administrative team to deliver an efficient and high quality booking and scheduling service across the 3 day case units.
• Effectively analysing workload and staff rotas.
• To manage patient pending list to ensure compliance with BCUHB / Welsh Government targets, escalating potential breaches as per policy / procedure.
• Contributing to reporting mechanisms, collection of data and conducting audits.
• Responsible for maintaining a high quality of service to patients, carers and other visitors.
• Be responsible for the overall management of the SACT booking email system.
• Responsible for all personnel functions and training of SACT booking team.
  
  

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications And/or Knowledge

Essential criteria

• NVQ Level 4, or equivalent qualification / work experience
• Good knowledge and understanding of principles of confidentiality
  
  

Desirable criteria

• ILM Level 2
• Evidence of continual professional development
  
  

Experience

Essential criteria

• Experience of working with Microsoft Office application to a high level.
• Ability to handle sensitive and complex sets of information and situations. Experience in dealing with a variety of senior people and above.
• Experience of assisting with the management of an operational service.
  
  

Desirable criteria

• NHS experience
• Use of Datix, risk management software
• Experience of using Chemocare
  
  

Aptitude And Abilities

Essential criteria

• Leadership & coaching skills.
• Strong commitment to setting and delivering service performance improvements and targets
• Influencing and negotiation skills across a range of professionals and service users
• Ability to sustain accuracy of work and achieve a consistently high standards under pressure
• Report writing and presentation skills
• Able to provide succinct advice and guidance, making clear and achievable recommendations
• Ability to manage time through effective delegation and make decisions on a variety of tasks establishing priority within competing demands
  
  

Desirable criteria

• Innovative thinker, with proven problem solving skills and the ability to support the implementation of change
• Spoken or written Welsh language
  
  

Values

Essential Criteria

• Commitment to placing the patient at the heart of what we do
• Self-motivated, hardworking and enthusiastic
• Present self in a professional manner, being courteous, respectful and helpful.
• Good interpersonal skills and ability to empathise. To respect confidentiality and the rights of the patient