Revenue, Benefits and Payments Assistant x4 posts - #193283
Rotherham Metropolitan Borough Council
Date: 2 weeks ago
City: Rotherham
Salary:
£26,340
-
£26,472
per year
Contract type: Full time
Salary
Directorate: Corporate Services
37 hours per week, Full Time, Permanent
This is an exciting time to join the Revenues and Benefits Department at Rotherham Borough Council
We are looking to appoint 4 permanent Revenues, Benefits and Payments Assistants working either in the Debt Recovery team in Account Management or the Council Tax Team in Local Taxation. These teams are responsible for the delivery and collection of Council Tax, National Non-Domestic Rates, Benefits, Sundry Debts and Social Care payments service
This is a high-volume call handling role, requiring confidence and efficiency in managing frequent inbound/outbound calls. In addition to call handling, you will be responsible for accurately processing and recording data across relevant systems, maintaining a high level of attention to detail. The role involves gathering and assessing information and evidence to support case processing, which may involve liaising with other services, agencies and authorities
You must be able to work accurately, have an eye for detail and working knowledge of ICT is essential for this role. You must have proven literacy and numeracy skills and the ability to deal with customers both in person and over the phone
We are looking for effective communicators who have the skill to make decisions and solve problems and recognise the importance of ensuring customer satisfaction
We work within the Council’s hybrid policy, offering a flexible approach to work remotely and in the office to accommodate the needs of the service
If you are interested and would like an informal chat about the role and joining us, please contact Julie Chapman on 01709 255173 or Janine Levers on 01709 255124.
This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.
£26,340 - £26,472 (pay award pending)
Contractual hours37
BasisFull time
RegionRotherham
Job category/typeFinance
Date posted01/07/2026
Job referenceREQ23396
attachment Benefits Package.docDirectorate: Corporate Services
37 hours per week, Full Time, Permanent
This is an exciting time to join the Revenues and Benefits Department at Rotherham Borough Council
We are looking to appoint 4 permanent Revenues, Benefits and Payments Assistants working either in the Debt Recovery team in Account Management or the Council Tax Team in Local Taxation. These teams are responsible for the delivery and collection of Council Tax, National Non-Domestic Rates, Benefits, Sundry Debts and Social Care payments service
This is a high-volume call handling role, requiring confidence and efficiency in managing frequent inbound/outbound calls. In addition to call handling, you will be responsible for accurately processing and recording data across relevant systems, maintaining a high level of attention to detail. The role involves gathering and assessing information and evidence to support case processing, which may involve liaising with other services, agencies and authorities
You must be able to work accurately, have an eye for detail and working knowledge of ICT is essential for this role. You must have proven literacy and numeracy skills and the ability to deal with customers both in person and over the phone
We are looking for effective communicators who have the skill to make decisions and solve problems and recognise the importance of ensuring customer satisfaction
We work within the Council’s hybrid policy, offering a flexible approach to work remotely and in the office to accommodate the needs of the service
If you are interested and would like an informal chat about the role and joining us, please contact Julie Chapman on 01709 255173 or Janine Levers on 01709 255124.
This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).
Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.
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