Retail Security Officer - #189646

We’re looking for a confident and professional Retail Security Officer to join our team in Gendros / Swansea, helping to protect our people, products and store environment while delivering a safe and welcoming experience for customers.

This is a full-time, permanent role with flexibility to work across daytime, evening and weekend shifts - ideal for someone who enjoys variety, responsibility and being an integral part of the store team.

Why join us?

As a Retail Security Officer, you’ll be trusted with real responsibility and play a vital role in safeguarding the store. Working closely with the Store Management Team, you’ll help prevent loss, manage risk and maintain high standards of safety and professionalism.

You’ll be joining a business that values integrity, teamwork and personal development where your contribution genuinely matters.

What you’ll be doing

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging confidently and professionally with customers and colleagues to resolve situations calmly and effectively

What we’re looking for

We’re looking for someone who is alert, calm under pressure and confident in their approach, with a strong sense of responsibility and a customer-first mindset. Similar security experience isn’t essential, but the key skills and behaviours required include:

• Ability to follow procedures and remain composed in challenging situations
• Strong verbal and written communication skills
• Confidence handling difficult conversations in a professional manner
• Sound judgement, honesty, integrity and a strong work ethic
• A supportive team player who takes pride in doing the right thing

What’s in it for you

• A permanent, full-time role with flexible shift patterns
• Clear procedures, training and support from a welcoming store team
• Progression opportunities within our Profit Protection team and wider business
• The opportunity to build a career with one of the UK’s fastest-growing retailers

About B&M Retail

We’re one of the UK’s fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.