Resolution Team - Eligibility - #49032


Date: 1 week ago
City: Greenock
Contract type: Full time

Resolution Team - Partnership Eligibility Advisor

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.

If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.

The Position:

Cigna Global Health Benefits, a division of Cigna International, is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. With our continuing global expansion Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Resolution Partnership team.

Reporting to the Partnership Team Manager, you will be responsible for maintaining Cigna’s membership database relating specifically to Cigna's European partnerships. You will process requests from internal and external customers and partners reviewing the request and taking the appropriate action, in a timely and accurate manner.

Internal and external clients and partners depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.

Main Duties / Responsibilities:

  • Maintain the membership database, by accurately recording and updating information received
  • Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
  • Communicate directly with clients via email and telephone within the agreed service levels
  • Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
  • Strive for first contact resolution through taking ownership of the contact from start to finish
  • Liaise and coordinate with internal customers to ensure a one team approach
  • Pro-actively identify departmental improvements and recommend solutions
  • Carry out other ad-hoc tasks as required, to meet business needs

Experience Required:

  • Database Entry and/or Database Management experience essential
  • Experience within a Customer Service environment
  • Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageous
  • Educated to standard grade English and Mathematics
  • Experience from an insurance background preferred


  • Strong interpersonal skills with excellent written/verbal communication skills
  • Must possess excellent attention to detail, with a high level of accuracy
  • Must be able to review information and exercise judgement
  • Ability to organise, prioritise and manage workflow to meet individual and team production standards
  • Ability to work under own initiative
  • Customer focussed with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
  • Good analytical skills
  • Ability to navigate systems and applications with ease
  • Regulatory awareness
  • Ability to work within a large team
  • Adaptable to change with a flexible approach to supporting team tasks

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: *************** for support. Do not email *************** for an update on your application or to provide your resume as you will not receive a response.

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