Reservationist - #189156

ReservationistCarden Park Hotel Broxton Road, Chester, Cheshire, CH3 9DQ

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Role: Reservationist

Hours: Full Time 40 hours per week with rotational evenings and weekends

Salary: £27,000 per annum

We’re seeking a friendly and enthusiastic Hotel Reservationist to join our Reservations team. You’ll provide exceptional customer service while managing guest bookings and creating outstanding first impressions that reflect the high standards of Carden Park Hotel.

Your Day With Team Carden

• Handle guest reservations via phone, email, and online booking systems
• Provide accurate information on room types, rates, packages, and hotel amenities including the spa
• Process bookings, amendments, and cancellations efficiently
• Maintain up-to-date and accurate guest records in the reservation system
• Coordinate with Reception and sales teams to ensure smooth guest arrivals
• Upsell room upgrades and hotel services where appropriate
• Respond promptly and professionally to guest enquiries and requests
  
  

About You

• Previous experience in hotel reservations, front desk, or customer service preferred
• Strong communication and interpersonal skills
• Excellent attention to detail and organisational abilities
• Comfortable using reservation systems and basic computer applications
• Ability to multitask and work well under pressure
• Professional telephone manner and customer-focused attitude
  
  

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.

The Perks of Team Carden

Benefits

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to EAP
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year
  
  

Be Part of Team Carden

Providing world class service is at the heart of everything we do. You are the start of our guest’s journey with us; providing a friendly and informative service is key to making the right first impression to our guests. You will be required to be efficient, confident with computer skills and an excellent telephone manner whilst taking the guest’s hotel booking. You will have confidence talking with our guests and selling everything that is wonderful about Carden Park Hotel. You will be part of a remarkable team in a busy environment and team work is essential. If you have previous hotel reservation experience that would be preferred, however we know there are many transferable skills people have to offer and would support with your development into the role.

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