Renewals Representative II - #151866

Dynatrace


Date: 13 hours ago
City: Maidenhead
Contract type: Full time
Your role at Dynatrace

  • Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization.
  • Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer.
  • Generating and sending quotes 120 days in advance that meet the customers contractual requirements.
  • Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
  • Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans.
  • Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.
  • Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
  • Provide information for internal management reporting.
  • Meet all contractual and reporting deadlines.
  • Perform additional duties as required.

What Will Help You Succeed

  • Experience working with software renewals.
  • Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment.
  • Proven ability to manage high volumes of renewals at any given time.
  • Self-starter, highly motivated, and committed to getting results.
  • Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
  • Excellent verbal and written communication skills.
  • Proven track record of flexibility in a team setting.
  • Excellent word processing and spreadsheet experience in MS Word and Excel.

Desired Skills/Competencies:

  • Knowledge of Dynatrace software products.
  • Knowledge of licensing and product pricing.
  • Basic Sales skills.
  • Good numeracy skills.

Why you will love being a Dynatracer

  • Dynatrace is a leader in unified observability and security.
  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice

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