Relationship Management - #148313

Job Overview

Job purpose

As a Relationship Management Apprentice within our Commercial & Institutional – Commercial Mid Market Team you will :

Liaising with customers and our prospective customers by being focussed on building sustainable, long term relationships – always focussing on the customer experience and delivering positive customer outcomes

Carrying out telephone meetings with our customers to include service reviews and helping to protect them through fraud/security reviews. You will also attend and take part in face to face customer meetings from time to time

Supporting the management of our customer contact strategies, through diary planning and booking appointments for our Relationship Managers

Providing Relationship Managers with well researched briefs and information for their customer meetings

Contributing to the management of risk to ensure we always work within the Bank’s requirements.

Learning and understanding how to follow a lending request from beginning to end and supporting with the management of the process

Taking on an apprentice role could be a fantastic starting point or change for your career. You’ll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical trainings

Your Learning Journey Will Include

How to build and strengthen customer relationships over the phone, resolve queries, and work with a variety of teams across the organisation to meet customer needs

How to investigate and analyse queries accurately, raising concerns with the relevant internal and external parties without delay, escalating where appropriate

How to promote new digital services to encourage customers to use these channels

We’re looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You’ll have strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels.

You’ll Also Need

The ability to maintain a strong customer focus

An innovative and creative mindset

Good problem solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions

An analytical, numerate, and logical skillset with the ability to adapt well to change

Good planning and organisational skills with the ability to prioritise and manage your time effectively

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This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.