Regional Delivery Manager - #187093

Were Hiring! Regional Delivery Manager – Maidstone

Lead. Inspire. Deliver Excellence.

We’re on the lookout for a dynamic, people-focused leader to take charge of delivery performance across one of our key regions. As a Regional Delivery Manager, you’ll be at the heart of our operation, driving results, shaping strategy, and empowering your team to deliver an exceptional customer experience. This is more than a management role, it’s an opportunity to make a real impact, influence regional performance, and shape the future of delivery. If you’re a natural leader with a passion for people and operational excellence, we’d love to hear from you.

This is a great time to be joining us!   We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!    

Interested? Take a look below to understand what you’ll be doing as Regional Delivery Manager:

• Taking responsibility for regional performance targets and customer satisfaction by coaching and guiding a team of Community Delivery Managers.
• Influencing, delivering, and forecasting the regional budget and cost controls (courier fees, contractor spend, ad-hoc payments, team expenses, and overrides), ensuring profitability and cost efficiency.
• Maximising service coverage through effective recruitment, retention, engagement, and change management of self-employed couriers.
• Leading resource planning for couriers, working with Resource Planners to ensure full coverage and stable delivery capacity.
• Driving courier performance through your team to ensure success in a 7-day operation.
• Overseeing the delivery unit estate in your region, including procurement, location management, and service provision in partnership with Delivery Unit Controllers.
• Building and maintaining a positive, professional relationship with the GMB union, ensuring Evri remains a leader in recognising and supporting self-employed couriers.
• Developing strong, collaborative relationships with depot leaders (especially the Depot General Manager) and internal stakeholders to ensure a seamless end-to-end parcel journey.
• Owning customer complaint escalations and ensuring swift resolution through collaboration with Customer Services and leadership of your team.
  
  

Still interested? Great News! We are looking for:

• Current UK Driving Licence.
• Proven ability to coach, support, and motivate teams.
• Strong problem-solving skills and ability to plan effective contingencies.
• Previous success in leading agile, high-performing teams.
• Knowledge of the self-employed courier model.
• Experience of setting and managing a budget.
• Confident negotiator with adaptable communication style.
  
  

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensuring that every person at Evri is valued for who they are and what they bring to our business.

We are Evri. Where everyone is welcome.

We’re excited for the future. Let’s deliver it together.