Receptionist/Administrator and Deputy Registrar - #136063

About The Job

Salary: £26,409 - £28,624 a year

Hours per week: 37

Contract type: Permanent

Are you an organised and customer-focused individual looking for a rewarding role in public service? Luton Council is seeking a Receptionist/Administrator & Deputy Registrar to join our team at the Luton Register Office.

As part of our dedicated team, you will provide reception and administrative support while also acting as a Deputy Registrar to register births, deaths, and marriages in accordance with statutory regulations. You will ensure that all visitors receive a caring, professional, and efficient service, whether at the Register Office, in places of worship, or at approved wedding venues.

Key Responsibilities

• Register births, deaths, and marriages in accordance with legal requirements
• Provide friendly and professional reception cover, greeting and assisting visitors
• Manage the electronic diary, schedule appointments, and handle enquiries
• Maintain accurate registers, records, and indexes of life events
• Handle correspondence, emails, and telephone calls with efficiency and discretion
• Process payments, cash up monies received, and reconcile records in line with Council procedures
• Assist with adoptions, corrections, and re-registrations
  
  

Please note this role does not attract sponsorship.

About You

What We’re Looking For:

• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy in record-keeping
• Experience in customer service and administration
• Ability to work with sensitive information with confidentiality and empathy
• Knowledge of relevant registration laws and procedures (or willingness to learn)
• Competence in IT systems, including electronic scheduling and payments
• You’ll need to show off your fluency in speaking and writing English
  
  

Why Join Us?

• Play a vital role in your local community
• Be part of a supportive and dedicated team
• Competitive salary and benefits package
• Opportunities for training and development
  
  

If you are passionate about delivering excellent service and want to make a difference in people’s lives, we’d love to hear from you!

Apply today!

About Us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

Benefits

We offer a range of excellent staff benefits which include:

• From 25 to 32 days’ annual leave: linked to length of service and grade
• Buying annual leave scheme: buy up to 20 days additional annual leave
• Career Pathways: step up in your career or move into a specialist area
• Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
• Generous relocation package: up to £8,000 (subject to eligibility)
• Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
• Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
• Training and support: unlimited access to development courses, mentoring and support and clear career pathways
• Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
• Arriva Travel Club: great value savings on local bus travel
  
  

How To Apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: How to apply