Receptionist - Evenings - SEPTEMBER START - #189990

Role: Receptionist – Evenings – SEPTEMBER START

Location: Tresham College – Corby Campus

Salary/Benefits: Salary is between £24,552 and £26,754 per annum (Pro-Rata) DOE and Qualifications, People’s Pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 8 hours per week – 37 weeks per year – Mondays and Wednesdays 17.00 to 21.00

Contract Type: Permanent – Part/Term Time

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

About the role:

We are currently seeking an Evening Receptionist to join our Customer Contact and Admissions department at The Bedford College Group.

As an Evening Receptionist, you play an important role in the success of our students through:

• Front of House & Customer Experience – Deliver a professional, welcoming and high‑quality reception service, acting as the first point of contact for visitors, students and staff.
• Reception Operations & Administration – Manage day‑to‑day front desk activities including ID card production, visitor management, enquiries, post handling and maintaining organised records.
• Communication, CRM & Enquiry Handling – Handle calls, emails and face‑to‑face enquiries efficiently, recording interactions on CRM systems and directing queries to appropriate departments.
• Facilities, Events & Operational Support – Support enrolment and college events, maintain a safe and tidy reception area, manage stock and assist with administrative tasks across the team.
• Professional Practice, Compliance & Teamwork – Uphold safeguarding, GDPR, EDI and health & safety standards, while working collaboratively and maintaining a professional, customer‑focused approach.

About you:

• Qualifications & Customer Service Experience – GCSE English and maths with proven experience in customer service or reception roles, delivering professional and welcoming front‑of‑house support.
• Customer Engagement & Communication – Friendly and approachable with excellent communication skills, able to handle enquiries confidently across phone, face‑to‑face and written channels while maintaining professionalism.
• Organisation, Administration & Systems – Strong organisational skills with the ability to manage busy workloads, maintain accurate records and use digital systems effectively in a fast‑paced environment.
• Resilience, Teamwork & Problem Solving – Calm under pressure, able to manage challenging situations positively, prioritise tasks and contribute effectively within a team environment.
• Professional Values, Flexibility & Safeguarding – Committed to safeguarding, College values and high standards of behaviour, with flexibility to work varied hours, travel across sites and maintain a professional appearance.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

Interviews to be held: 01 July 2026

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group
The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.

Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding our Students
The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.

Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.