Receptionist and Admin Support - #186571

Department: Front of House

Location: Oxford

Compensation: £32,760 / year

Description

Receptionist – Full Time

£32,760


We are looking for an exceptional corporate receptionist who is ready to move into a role with additional facility management and administration responsibilities. Based in a stunning office building in the Cowley area of Oxford, the position is offered as a 3-month contract, with the potential to become a permanent role for the right candidate.

Initially, you will work closely with the Building Manager, providing high-level administrative and facilities support while demonstrating strong organisational skills and the ability to effectively coordinate and manage contractors.

This is a highly visible and varied role where personality, professionalism, and attention to detail are essential. As the position develops into Front of House reception role, you will be responsible for delivering a five-star visitor and occupier experience, managing the customer journey to ensure a positive and lasting impression.

Hours and salary


£32,760 PA


Monday – Friday 8.00am – 5.00pm

Key Responsibilities

Reception

• Maintain an impeccably presented, welcoming reception environment that reflects the prestige of the building and the expectations of the occupier community
• Act as the primary point of contact for all visitors, providing a polished and personable first impression
• Represent the landlord with confidence, professionalism, and a strong understanding of the building, services, and occupier needs
• Deliver high-quality hospitality for visitors and occupiers, ensuring premium refreshments are replenished and re-ordered

Building management

• Build and maintain effective relationships with occupiers, contractors, and key stakeholders, including the Building Management Team
• Support the Building Manager with administrative tasks and ad hoc projects
• Logging/reporting issues, seeing through to resolution
• Provide support overseeing contractor visits, ensuring all works are carried out in line with Building Management requirements
• Assist with the management of building documentation, service records, and reports, ensuring accuracy and timely updates to the Building Management system
• Collaborate with the Building Manager to review and update policies and procedures, ensuring they remain current and effective
• Develop strong working relationships with the local letting agents and support them by ensuring any vacant office space is kept pristine in preparation for viewings

Tenant experience and community engagement

• Prepare a monthly occupier e-newsletter (as and when required)
• Support and deliver on-site events, pop-ups, competitions, and activations (as and when required)
  
  

Skills, Knowledge and Expertise

• Proven experience in a front of house reception role and are ready for a new challenge
• Personable and proactive with a confident manner and able to deliver impeccable customer service
• Self-motivated and thrive in an environment where you are required to multitask
• Excellent problem resolution skills along with outstanding communication and active
  listening skills
• Competent Microsoft Office / App / Social Media user and willing to learn in house systems and processes
• Experience using Canva or other graphic design tools
• Advantageous: Understanding of building operations and facilities management
  
  

Benefits

• Contributory pension scheme / life assurance
• 24 / 7 access to a virtual GP for you and your family
• Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
• Financial and legal information support
• Discounts and deals across multiple businesses
• Referral programme
• LAH training academy