Quality Assurance Manager - #148411

Quality Assurance Manager

The opportunity has arisen to join an industry leader in UK’s Building Services sector. Alternative Heat design, develop and deliver a wide range of offsite-prefabricated, innovative, and sustainable building service solutions throughout the UK and Europe.

We specialise in the design, supply, and installation of a wide range of prefabricated energy solutions, typically built in NI and shipped throughout the UK and Europe. We also offer turnkey design, build, and operate solutions for commercial energy centres and large-scale district heating solutions and have experience with successfully procuring and delivering many similar packages to a wide range of public bodies throughout UK and Europe.

Overview:

We are seeking a highly skilled and detail oriented Quality Assurance Manager to join our team. This role is a client-facing role and the successful candidate will be responsible for ensuring the delivery of high-quality products and services, consistently meeting or exceeding client expectations. As a key player in our organisation, the Quality Assurance Manager will lead efforts to establish, maintain, and continuously improve quality standards.

Job Title - Quality Assurance Manager

Location - Headquarters – Banbridge, Co Down

Hours - 38 hrs per week. 8.00am to 5.00pm Mon to Thurs & 8.00am to 3.00pm Friday

Salary -Competitive depending on experience

Responsible to - Quality Systems Manager

Responsibilities:

Client relationship management:

• Be the main and regular point of contact for quality, for the client
• Attend all relevant Client-related meetings
• Ensure all relevant activities are executed effectively, efficiently and according to the Client/project’s quality requirements
• Manage the Client’s dashboard portal (and adhere to requested requests and timelines)
• Manage all client issues, in a timely manner (in line with Client and company processes)
• Addressing client concerns and ensuring a positive client experience
• Schedule all relevant inspections and audits
• Manage the execution of the Quality Plan (and Inspection Test Plan)
• Provide regular updates on quality performance
• Be responsible for the project documentation

Quality assurance processes:

• Work cross-functionally to update and optimise processes and documentation based on client feedback and quality outcomes
• Design, implement, and manage robust quality assurance processes to ensure product/service conformity and customer satisfaction
• Conduct regular reviews of processes to identify areas for improvement and optimisation
• Participate in any internal (or external) audits, as required

Root cause analysis and problem resolution:

• Lead investigations into issues, conduct root cause analysis and improvement corrective actions
• Collaborate with cross-functional teams to address systemic issues and prevent recurrence

Quality metrics and reporting:

• Track, analyse, and report on quality metrics
• Manage the Client’s dashboard portal (and adhere to requested requests and timelines)
• Generate regular reports on quality metrics, trends and areas for improvement

Compliance and standards:

• Ensure compliance with the Alternative Heat – Integrated Management System (AH-IMS), internal quality standards, regulatory requirements and client-specific requirements
• Stay informed about industry regulations and standards, ensuring that processes comply with relevant requirements

Training and development:

• Develop and deliver training programmes to ensure that employees are equipped with the knowledge and skills necessary to maintain quality standards
• Foster a culture of quality awareness and continual improvement
• Promote AH’s quality culture/programme
• Conduct relevant training and development, as required
• Participate in all relevant training, as required

The person:

Ability to understand and prioritise client needs and expectations.

Excellent written and verbal communication skills for providing feedback and collaborating with teams and clients.

Ability to manage multiple projects, set goals, and prioritise tasks in a fast-paced environment

Stepping up to address difficult issues, saying what needs to be said.

Taking an active role in the growth of yourself and others.

Consistently achieves results, even under tough circumstances and empowers others to do the same.

Experience leading teams and driving quality initiatives across teams

Qualifications:

• Bachelor's degree in a relevant field (e.g., Quality Assurance, Engineering, Life Sciences)
• Proven experience in (project/client facing) quality assurance, with a track record of implementing and managing quality processes
• Strong analytical and problem-solving skills, with attention to detail with experience in applying problem solving methodologies, e.g. 8D etc
• Excellent communication and leadership skills.
• Familiarity with relevant quality standards and regulatory requirements.
• Experience with quality management systems and tools.
• Certification in quality assurance

If you are a results-driven professional with a passion for ensuring high-quality products or services, and if you thrive in a collaborative environment, we encourage you to apply for this exciting opportunity. Join us as we continue to uphold and elevate our commitment to delivering excellence.

Employee Benefits:

• Full in-house training and career development opportunities.
• Competitive pension scheme.
• Life assurance scheme.
• Health cash plan.
• Full access to smart wellbeing platform.
• Annual flu vaccine
• Free annual health check during working hours.
• Annual leave increasing in line with length of service.
• Lavish Long service awards
• Generously funded social events organised for all employees throughout the year via our Social and Wellbeing committee.
• Electric vehicle charging ports
• Full access to car emergency kit.
• Annual Christmas raffle
• Yearly allowance for AH Branded clothing merchandise
• Secure, free onsite parking.
• Dedicated departmental budget allocated annually for team building events during working hours
• Free Barista Style Coffee, Hot Chocolate, Tea, and Fruit provided daily.
• Friendly and supportive working environment in state-of-the-art facilities.

Alternative Heat is an equal opportunities employer.