Project Coordinator - Customer Care - #192318

Victaulic


Date: 11 hours ago
City: Frome
Contract type: Full time
Job Description

POSITION: Project Coordinator/Senior

LOCATION: Customer Care, Commerce Park

REPORTS TO: Customer Care Supervisor

Responsibilities

  • Sales liaison to our internal and external customers.
  • Serve as subject matter expert for custom products & projects.
  • Prepare and issue project based quotations for standard and custom products.
  • Support priced on application process conforming to margin & pricing guidelines.
  • Perform all quote & order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including documentation and product delivery.
  • Coordination of project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction.
  • Review of project management reports. Communication of project status and jobsite coordination with internal and external customers.
  • Provide feedback on CC procedures and identify process improvement opportunities.
  • Respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.
  • Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
  • Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
  • Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission.
  • Work closely with all facets of the organization to provide superior customer service.
  • Assist in various tasks, projects and responsibilities as assigned by CC Management team.

Senior Responsibilities

  • Serve as subject matter expert for custom products and / or high profile projects.
  • Expert in all CC procedures and applications to achieve daily tasks and goals.
  • Understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
  • Work with Supervisor/Team Lead to implement process improvements.
  • Provide subject matter expertise and interpretation of procedures to less experienced team members.
  • Conduct qualitative and operational activities for legislative and domestic product requirements, as applicable.
  • Mentor new hires.

Qualifications: (Education, Experience, Personal Attributes)

  • B.S. / B.A. Degree preferred.
  • Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
  • Minimum three years of customer service and/or Victaulic product knowledge.
  • Project management and analytical skills preferred.
  • Excellent oral and written communication skills.
  • Extraordinary attention to detail with strong organizational skills.
  • Proficient in Qlik View/Sense Applications.
  • Must display leadership and collaboration skills and be an effective advocate of process improvement.
  • Is patient, professional, and courteous when faced with an adverse situation.
  • Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
  • Willing to be flexible in schedule and work occasional overtime.
  • Willing to make infrequent overnight travel.

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