Project Coordinator - Customer Care - #192318
Victaulic
Date: 2 weeks ago
City: Frome
Contract type: Full time
Job Description
POSITION: Project Coordinator/Senior
LOCATION: Customer Care, Commerce Park
REPORTS TO: Customer Care Supervisor
Responsibilities
POSITION: Project Coordinator/Senior
LOCATION: Customer Care, Commerce Park
REPORTS TO: Customer Care Supervisor
Responsibilities
- Sales liaison to our internal and external customers.
- Serve as subject matter expert for custom products & projects.
- Prepare and issue project based quotations for standard and custom products.
- Support priced on application process conforming to margin & pricing guidelines.
- Perform all quote & order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including documentation and product delivery.
- Coordination of project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction.
- Review of project management reports. Communication of project status and jobsite coordination with internal and external customers.
- Provide feedback on CC procedures and identify process improvement opportunities.
- Respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.
- Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
- Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
- Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission.
- Work closely with all facets of the organization to provide superior customer service.
- Assist in various tasks, projects and responsibilities as assigned by CC Management team.
- Serve as subject matter expert for custom products and / or high profile projects.
- Expert in all CC procedures and applications to achieve daily tasks and goals.
- Understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
- Work with Supervisor/Team Lead to implement process improvements.
- Provide subject matter expertise and interpretation of procedures to less experienced team members.
- Conduct qualitative and operational activities for legislative and domestic product requirements, as applicable.
- Mentor new hires.
- B.S. / B.A. Degree preferred.
- Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
- Minimum three years of customer service and/or Victaulic product knowledge.
- Project management and analytical skills preferred.
- Excellent oral and written communication skills.
- Extraordinary attention to detail with strong organizational skills.
- Proficient in Qlik View/Sense Applications.
- Must display leadership and collaboration skills and be an effective advocate of process improvement.
- Is patient, professional, and courteous when faced with an adverse situation.
- Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
- Willing to be flexible in schedule and work occasional overtime.
- Willing to make infrequent overnight travel.
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