Prisoner Custody Officer- Inverness - #196698

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Job Overview

• Join Our Team and Make a Difference
  
  

Mitie is proud to be delivering the Justice Partners Escort and Court Custody Service (JPECCS) on behalf of the Scottish Prison Service.

We are looking for dedicated, resilient and professional individuals to join our Court Operations Team as Prisoner Custody Officers (PCOs). This is an exciting opportunity to play a vital role in Scotland's justice system, ensuring the safe, secure and respectful care of individuals attending court.

As a Prisoner Custody Officer, you'll help maintain the safety and wellbeing of those in custody while working alongside courts, prisons, police services and justice partners to support the efficient operation of Scotland's courts.

Main Duties

• What You'll Be Doing
  
  

As a Prisoner Custody Officer, no two days are the same. You will play a key role in maintaining a safe and secure environment while treating everyone in your care with dignity and respect.

Your Responsibilities Will Include

• Supervising and caring for individuals held within court custody suites.
• Ensuring the safety, wellbeing and welfare of those in custody.
• Escorting individuals safely between custody suites and courtrooms.
• Conducting searches of individuals, holding areas and custody facilities in line with operational procedures.
• Supporting vulnerable and at-risk individuals through appropriate risk assessment and monitoring.
• Liaising with prison establishments, police custody teams, court officials and legal representatives.
• Maintaining security, order and professionalism within custody suites and court environments.
• Completing accurate records, reports and custody documentation.
• Working collaboratively as part of a team to ensure individuals arrive safely and on time for court appearances.
  
  

What we are looking for

• We are seeking candidates who:
• Demonstrate integrity, professionalism and sound judgement.
• Are calm and resilient when working in challenging situations.
• Possess strong communication and interpersonal skills.
• Are reliable, trustworthy and committed to high standards.
• Work effectively as part of a team.
• Are able to treat people fairly, sensitively and with respect.
• Can follow procedures and maintain accurate records.
• Have the physical fitness required to safely undertake the duties of the role. Previous custodial experience is not essential. We welcome applications from individuals with experience in customer service, security, military, emergency services, social care, healthcare and other people-focused roles.
  

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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