Performance Analyst HPT (Ref: 6184) - #144630

This position is based at NMS Abbey Gardens, Reading, RG1 3BA, NMS Portsmouth Civic Offices, PO1 2AL, NPS 2A WYNNE JONES CENTRE AYLESBURY, HP21 7RL, NPS EASTON COURT HIGH WYCOMBE, HP11 1NT, NPS FAREHAM BOROUGH COUNCIL FAREHAM, PO16 7AZ, NPS HEAD OFFICE OXON BICESTER, OX26 2QD, NPS JAMES GLASHIER HOUSE BRACKNELL, RG12 1BP, NPS MACMILLAN HOUSE OXFORD, OX1 1BN, NPS OLD BANK HOUSE SOUTHAMPTON, SO15 2AJ, NPS PORTSMOUTH PROBATION OFFICE PORTSMOUTH, PO1 2BD, NPS REVELSTOKE HOUSE SLOUGH, SL1 2HF, NPS ST CLEMENTS HOUSE BASINGSTOKE, RG21 7SB, NPS TOWN QUAY HOUSE SOUTHAMPTON, SO14 2PT, NPS UNITS 9 AND 10 TALISMAN BUSINESS CENTRE BICESTER, OX26 6HR

Job Summary

Please refer to the job description

Job Description

Overview of the job

The post holder is a member of the Performance and Quality Team within the Business As Usual team, supporting them with the provision of high quality management information tools and providing a flexible analytical resource to meet their requirements.

Summary

Supports the Performance and Quality Manager and Officers (2 -4) who work with LDU clusters to ensure performance and delivery to agreed targets. This includes identifying local performance and quality issues, and developing a programme of quality operational practice and improvement to meet the needs of the division, and HMPPS priorities.

The Performance Analyst role is to work alongside the P & Q team, their responsibilities will include:

• Developing new business intelligence, tools and reports
• Acting as Account manager for analytical requests from NPS division, ensuring understanding of requirements and translating these into analytical work
• Developing strong working relationships within the team and with other stakeholders
• Development and maintenance of management information dashboards for use within NPS directorate and division
• Responding to ad hoc analytical requests ensuring these are translated into efficient reports
• Assisting the preparation and delivery of training programmes
  
  

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Support Service Delivery Quality Improvement and Practice Development

• Support organisational vision and strategies as regards quality improvement within the LDU clusters
• Support the development and implementation of systems for reviewing and assessing effective practice within the LDU clusters, including data audits and flow charting techniques
• Promote a culture of innovation and continuous improvement
  
  

Performance management within the LDU Clusters

• Support performance management of LDU clusters within the division through the provision of information
• Identify opportunities for performance improvement through analysing trends within LDU clusters
• Support the implementation of performance plans within LDU clusters and monitor their effectiveness through the provision of appropriate monitoring tools
• Work with PQO colleagues to share good practice
  
  

Quality Management

• Support continuous quality improvement
• Implement best practice initiatives internally
• Develop tools to assist with monitoring compliance with quality systems
  
  

Develop Team and Partnership Working

• Be responsible for establishing effective working relationships with other teams and with colleagues
• Provide information to colleagues where required
• Provide a business partnering service where required
• Support a performance and quality-focused organisation
  
  

Plan and organise

• Support manager with the provision of reports and analysis for SLA review meetings around performance. Develop action logs where appropriate
• Share knowledge and good practice to inform the continual improvement of service delivery
  
  

Use communication effectively

• Providing information, feedback and advice
• Influencing and persuading
• Participate in meetings as appropriate using appropriate skills, styles and approaches
  
  

Enhance your own performance

• Manage own resources and professional development
  
  

Use information to support decision makers

• Liaise with staff to receive, collate and analyse information, compiling reports as necessary
• Develop and utilise data to identify trends and issues
• Comply with systems for the exchange of sensitive information, data and intelligence
  
  

Manage Diversity and Quality

• Support a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate
  
  

Manage Projects

• Enable an effective approach to project and process evaluation through provision of suitable analytical tools
• Enable others to carry out project management roles
• Maintain effective communication with project stakeholders
  
  

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Support Service Delivery Quality Improvement and Practice Development

• Support organisational vision and strategies as regards quality improvement within the LDU clusters
• Support the development and implementation of systems for reviewing and assessing effective practice within the LDU clusters, including data audits and flow charting techniques
• Promote a culture of innovation and continuous improvement
  
  

Performance management within the LDU Clusters

• Support performance management of LDU clusters within the division through the provision of information
• Identify opportunities for performance improvement through analysing trends within LDU clusters
• Support the implementation of performance plans within LDU clusters and monitor their effectiveness through the provision of appropriate monitoring tools
• Work with PQO colleagues to share good practice
  
  

Quality Management

• Support continuous quality improvement
• Implement best practice initiatives internally
• Develop tools to assist with monitoring compliance with quality systems
  
  

Develop Team and Partnership Working

• Be responsible for establishing effective working relationships with other teams and with colleagues
• Provide information to colleagues where required
• Provide a business partnering service where required
• Support a performance and quality-focused organisation
  
  

Plan and organise

• Support manager with the provision of reports and analysis for SLA review meetings around performance. Develop action logs where appropriate
• Share knowledge and good practice to inform the continual improvement of service delivery
  
  

Use communication effectively

• Providing information, feedback and advice
• Influencing and persuading
• Participate in meetings as appropriate using appropriate skills, styles and approaches
  
  

Enhance your own performance

• Manage own resources and professional development
  
  

Use information to support decision makers

• Liaise with staff to receive, collate and analyse information, compiling reports as necessary
• Develop and utilise data to identify trends and issues
• Comply with systems for the exchange of sensitive information, data and intelligence
  
  

Manage Diversity and Quality

• Support a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate
  
  

Manage Projects

• Enable an effective approach to project and process evaluation through provision of suitable analytical tools
• Enable others to carry out project management roles
• Maintain effective communication with project stakeholders
  
  

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Person specification

Please Refer To The Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Delivering at Pace
• Working Together
• Managing a Quality Service
• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [email protected]
• Telephone : 0345 241 5358
  
  

Recruitment team

• Email : [email protected]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints

https://jobs.justice.gov.uk/careers/JobDetail/6184?entityId=6184