Performance Analyst - #147911

Department: South West Water

Location: Peninsula House (South West Water HQ)

Compensation: £29,000 - £32,000 / year

Description

As a Performance Analyst, you will work with the contract helping to ensure that we are running at our operational optimum. Working with the back office and operations team, you will extract and translate data from a variety of sources; enabling and supporting the team to make informed decisions to guide business improvement and efficiency. This role will enable data driven decisions, supporting us to reach our performance obligations on the contract.

Key Responsibilities

• Extract and translate data to identify areas of improvements and concerns in our operational contracts; supporting the provision of appropriate strategies of business improvement
• Identify trends within our performance and lead small projects to tackle and resolve issues
• Collaborate with our Planning Manager to ensure our back office team are planning work as efficiently as possible for the operational teams to enable increased productivity
• Build a close relationship with the client to help drive forward their targets and improve customer performance
• We are looking for someone to be flexible due to adhoc requests which come in daily from different departments
• Help improve data accuracy from a commercial perspective to reduce our level of WIP on the contract
• Undertake research and collect data to better analyse outcomes
• Regularly monitor business performance; interpreting this data into visually engaging management reports
• Attend weekly performance meetings, supporting the Operations team with the communication and visualisation of performance data
• Develop and promote good data governance and analytical rigour; presenting conclusions to a range of stakeholders
• Produce and present statistical information clearly and concisely against a range of Key Performance Indicators
• Conduct quality audits of ongoing and completed works across the contract; liaising with local data owners for general performance and feedback
• Ensure the accurate submission of complete performance reports
• Produce Process maps to identify business improvement opportunities
  
  

Experience and Qualifications

• Technical understanding of data development, transformation and modelling
• Proven experience in developing data capture solutions
• Detailed working knowledge of SAP PM data
• Proven experience of using visualisation tools, such as Tableau
• Excellent communication skills, with the skill of conveying complex data visually and concisely to a range of stakeholders
  
  

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.