Patient Process Administrator - #65501

If you are looking for an interesting and varied position and would like to work as part of a friendly and busy team this could be the position you are looking for.

We are recruiting a Receptionist to join the team in the Acute Medicine Business Unit. You will help to improve the patient’s experience and quality of care within the Medical Assessment Unit and the Medical Same Day Emergency Care.

You should have the ability to interact with patients and staff on a daily basis in an efficient and friendly way and stay calm in any situation.

You must be motivated, with good communication, inter-personal and administration skills.

The Acute Medicine Business unit is committed to developing and enhancing skills that you currently possess and will offer you the opportunity to gain further skills via a range of training courses designed to suit your own needs.

You will work as part of a multi-disciplinary team within the Medical Assessment Unit providing a comprehensive front line receptionist/administrative service on a 24 hour service rotation.

This post involves booking in patients, transferring, discharging and answering enquiries from patients, relatives and staff.

You will be responsible for processing patient details to create and maintain the patient’s record whilst they are on the ward.

The role is based within the busy, clinical environment of the Medical Assessment Unit. You will be required to assist with the mentoring of new PPAs to the department

Medical Same Day Emergency Care

To provide an efficient, effective and friendly reception service to patients and visitors attending the ward/unit, facilitating the delivery of a patient focused service in accordance with Trust and Division requirements. To provide a comprehensive clerical and administrative support, maintaining high standards within the working environment.

Closing date of applications: 8 May 2024

Interview date: 22 May 2024

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
  
  

Key Facts About Our Trust

• We see on average 4810 OP appointments per day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
  
  

For further details / informal visits contact: Name: Clare Billington Job title: Patient Process Administration Coordinator Email address: [email protected] Telephone number: 01332 789223