Outpatients Appointments Team Leader - #134058

Job Overview

We are looking for an Outpatient Appointments Team Leader for our Paediatrics Outpatients Department at Wexham Hospital.

Main duties of the job

The post holder will work as the Team Leader for the Outpatient Appointments team and be responsible for providing excellent customer service and contributing proactive information to support the waiting list team

• The post holder will assist with the day to day running of the outpatient appointments team supporting the Patient Pathway Co-ordinator/Service Manager
• The post holder will work closely with all clinical areas to support the Trust’s targets, i.e. referral to treatment and cancer targets
• The post holder will be involved in transforming current work practices to meet all Trust requirements
• The post holder will be responsible for the day to day management of staff which includes; induction, appraising and initial performance management
  
  

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

• GCSE English and Maths pass or equivalent
• NVQ 3 in Business and Administration or significant NHS experience
  
  

Skills & Knowledge

Essential criteria

• Excellent written and verbal communication skills
• Knowledge of NHS targets
  
  

Special Requirements

Essential criteria

• Good understanding of patient confidentiality
• Flexible, adaptable and ability to manage change
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Apply online now