Outbound Telesales Executive - #35399


Date: 2 weeks ago
City: Newcastle upon Tyne
Contract type: Full time

The Role

We’re looking for experienced and motivated telesales executives to join our team. You will speak directly to tenants to offer the opportunity to buy products that are valuable in the world of rentals – this includes contents insurance, and TV & broadband packages. You will be instrumental in providing an outstanding customer experience.

A typical week as an Outbound Telesales Executive might involve:

  • Outbound calls to tenants to sell home-move products, understand customer needs and maximise sales opportunities.
  • Explaining compliance regulations to tenants and adhering to these processes.
  • Achieving weekly targets and KPI’s.
  • Being the point of contact to answer queries, resolve problems and provide solutions.
  • Liaising with internal teams and stakeholders to build relationships and share learnings to deliver the best outcomes for tenants.
  • Recording information in relevant databases and ensuring the lead portal is kept up to date.
  • Attending relevant compliance, product, and service training.

We are looking for somebody who:

  • Is an excellent verbal communicator – confident, professional, and approachable.
  • Has the drive to successfully achieve sales targets.
  • Has exceptional resilience.
  • Has experience of working in a fast-paced role.
  • Wants to be part of a supportive and dynamic team, in a coaching-centric environment.
  • Has a willingness to learn, develop and build on feedback.
  • Can be adaptable to business developments and customer needs.

Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all the above, but are smart, self-motivated, and passionate about delivering a great experience to our customers then you could be just what we’re looking for.

Please note, this role is FCA regulated and as such all successful candidates will be required to undergo a DBS and credit check prior to offer.

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